Ella Mills
Frankton
Overview
2
2
years of professional experience
Work History
Shift Team Leader
Lympne Castle
04.2024 - 10.2024
- Lead a team of event staff, ensuring the successful execution of weddings and large-scale events.
- Coordinate event setup, operations and breakdown, maintaining high standards of service and attention to detail.
- Serve as the main point of contact for the couple/event organisers or key stakeholders during the event, addressing any requests or issues promptly.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Served as liaison between staff and upper management to address concerns effectively while maintaining confidentiality.
- Handled start of day and end of day cash procedures ensuring all financial transactions were accurately recorded
- Locked up and secured the facility at the end of each shift, ensuring all safety protocols were followed and premises were properly secured.
Cafe Supervisor
Drip
06.2023 - 12.2023
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Made a wide variety of drinks, including hot and cold coffee, specialty teas, smoothies and milkshakes.
- Used confidence and effective problem solving skills to handle an array of customer complaints.
- Managed cafe close downs, handling matters including counting cash, delegating tips, counting stock and coordinating staff tasks.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Senior Sales Associate
Waitrose & Partners
05.2022 - 04.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Extended Diploma Level 3 - Fashion And Textiles
Canterbury College
Canterbury, United Kingdom06.2022
Extended Diploma Level 2 - Art And Design
Canterbury College
Canterbury, United Kingdom06.2020
Skills
- Customer service focus
- Delegation capabilities
- Training and coaching
- Team Leadership
- Cash Handling
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Relationship Building
Timeline
Shift Team Leader
Lympne Castle
04.2024 - 10.2024
Cafe Supervisor
Drip
06.2023 - 12.2023
Senior Sales Associate
Waitrose & Partners
05.2022 - 04.2023
Extended Diploma Level 3 - Fashion And Textiles
Canterbury College
Extended Diploma Level 2 - Art And Design
Canterbury College
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