Overview
Work History
Education
Skills
Timeline
Generic

Ella Mills

Frankton

Overview

2
2
years of professional experience

Work History

Shift Team Leader

Lympne Castle
04.2024 - 10.2024
  • Lead a team of event staff, ensuring the successful execution of weddings and large-scale events.
  • Coordinate event setup, operations and breakdown, maintaining high standards of service and attention to detail.
  • Serve as the main point of contact for the couple/event organisers or key stakeholders during the event, addressing any requests or issues promptly.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Served as liaison between staff and upper management to address concerns effectively while maintaining confidentiality.
  • Handled start of day and end of day cash procedures ensuring all financial transactions were accurately recorded
  • Locked up and secured the facility at the end of each shift, ensuring all safety protocols were followed and premises were properly secured.

Cafe Supervisor

Drip
06.2023 - 12.2023
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Made a wide variety of drinks, including hot and cold coffee, specialty teas, smoothies and milkshakes.
  • Used confidence and effective problem solving skills to handle an array of customer complaints.
  • Managed cafe close downs, handling matters including counting cash, delegating tips, counting stock and coordinating staff tasks.
  • Implemented brand values and standards through friendly customer service to create memorable dining experiences.

Senior Sales Associate

Waitrose & Partners
05.2022 - 04.2023
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

Extended Diploma Level 3 - Fashion And Textiles

Canterbury College
Canterbury, United Kingdom
06.2022

Extended Diploma Level 2 - Art And Design

Canterbury College
Canterbury, United Kingdom
06.2020

Skills

  • Customer service focus
  • Delegation capabilities
  • Training and coaching
  • Team Leadership
  • Cash Handling
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Relationship Building

Timeline

Shift Team Leader

Lympne Castle
04.2024 - 10.2024

Cafe Supervisor

Drip
06.2023 - 12.2023

Senior Sales Associate

Waitrose & Partners
05.2022 - 04.2023

Extended Diploma Level 3 - Fashion And Textiles

Canterbury College

Extended Diploma Level 2 - Art And Design

Canterbury College

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Ella Mills