Ella Mills
Liverpool
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Personal Assistant
Wired
Liverpool
2023.09 - Current
- Provide all aspects of personal care.
- Prepare meals, and complete domestic tasks.
- Provide person centered care that enables the service user to live their best quality of life.
- Use of interpersonal skills to communicate in non-traditional ways such as PEC cards and gestures.
- Supporting service users to integrate into the wider society by assisting them in public spaces.
Disability Support Worker
Quartz Care Limited
Liverpool
2022.03 - 2024.04
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques, through the use of hoists.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Managed challenging behaviors through positive reinforcement techniques.
Crew Member
McDonald's
Liverpool
2020.02 - 2022.01
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Resolved customer complaints in a professional manner.
- Drove team success by quickly completing assigned tasks.
Sales Assistant
Smyth's Toys superstore
Liverpool
2019.09 - 2020.01
- Assisted in creating displays to promote products.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
Education
Undergraduate BA (HONS) - Criminology
Liverpool John Moores University
2026-06
NVQ Level 2 - Understanding Behaviour That Challenges
City of Liverpool College
2023-07
Access To Higher Education - Humanities, Law And Criminology
City of Liverpool College
2023-07
GCSE - Mathematics
Fazakerley High School
Liverpool2018-07
GCSE - English Language
Fazakerley High School
2018-07
GCSE - English Literature
Fazakerley High School
2018-07
GCSE - Combined Science
Fazakerley High School
2018-07
GCSE - French
Fazakerley High School
2018-07
GCSE - History
Fazakerley High School
2018-07
GCSE - Art And Design
Fazakerley High School
2018-07
GCSE - Religion And Ethics
Fazakerley High School
2018-07
Skills
- Expense Management
- Client Relations
- Multi-Task Management
- Food Service Background
- Strong Work Ethic
- Training staff
- Attention to Detail
- Critical thinker
- Customer friendly
- Proper phone etiquette
Affiliations
FazakerleyMoores
- Reading
- Giving to charity
- Socialising with friends and family
Timeline
Personal Assistant
Wired
2023.09 - Current
Disability Support Worker
Quartz Care Limited
2022.03 - 2024.04
Crew Member
McDonald's
2020.02 - 2022.01
Sales Assistant
Smyth's Toys superstore
2019.09 - 2020.01
Undergraduate BA (HONS) - Criminology
Liverpool John Moores University
NVQ Level 2 - Understanding Behaviour That Challenges
City of Liverpool College
Access To Higher Education - Humanities, Law And Criminology
City of Liverpool College
GCSE - Mathematics
Fazakerley High School
GCSE - English Language
Fazakerley High School
GCSE - English Literature
Fazakerley High School
GCSE - Combined Science
Fazakerley High School
GCSE - French
Fazakerley High School
GCSE - History
Fazakerley High School
GCSE - Art And Design
Fazakerley High School
GCSE - Religion And Ethics
Fazakerley High School