Summary
Overview
Work History
Education
Skills
References
Timeline
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Ella Maguire

Belfast,Antrim

Summary

I am a motivated and enthusiastic individual with excellent oral and written communication skills, which I utilise effectively on a daily basis. As a confident communicator, I can relate to and engage with people from diverse backgrounds, fostering strong connections and positive interactions.


Through my experience working in my family business, I have developed valuable customer service and operational skills. I am highly flexible and always willing to assist wherever needed, demonstrating reliability and adaptability in a dynamic environment.


From working in Avoca Cafe Belfast it has made me an active and collaborative team player who contributes fully to group activities while also excelling at independent work. I take initiative, solve problems proactively, and work efficiently to meet objectives.


Additionally from my experience at Belfast Royal Academy and Ulster University, I possess strong IT skills, with proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word. These technical abilities, combined with my customer service expertise, enable me to deliver quality results in both customer-facing and administrative tasks.

Overview

3
3
years of professional experience

Work History

Cafe Assistant

Avoca
Belfast
04.2022 - 02.2025
  • Assisted customers with menu selection and provided exceptional service
  • Prepared and served beverages and food items while maintaining high standards of cleanliness
  • Handled cash and card transactions accurately, ensuring a smooth checkout process
  • Collaborated with team members to maintain a positive work environment and meet daily goals
  • Served customers promptly, ensuring they enjoyed their visit.
  • Communicated effectively with team members, resulting in smooth operations.
  • Followed health safety regulations meticulously, maintaining an immaculate work environment.
  • Handled customer complaints efficiently, preserving brand reputation.
  • Welcomed customers with a smile, providing attentive service from arrival to departure.

Retail Assistant

the Barker Shop
Belfast
01.2022 - 04.2022
  • Working as part of a team to ensure the highest standards expected by customer and manager
  • Dealing with customer queries face to face and on the telephone
  • Ensuring the shop is kept to the highest standard, clean, tidy and all areas replenished
  • Taking customer payments face to face and or on the phone
  • Delivered excellent customer service by answering queries and providing product information.
  • Resolved customer complaints, ensuring satisfaction and repeat business.

Retail Assistant Christmas Staff

River Island
Newtownabbey
11.2021 - 01.2022
  • Working as part of a team to ensure the highest standards expected by customer and manager
  • Dealing with customer queries face to face and on the telephone
  • Ensuring the shop is kept to the highest standard, clean, tidy and all areas replenished
  • Taking customer orders face to face and or on the phone
  • Serving customers on the till and processing refunds/exchanges
  • Replenishment of floor stock and stockroom
  • Provided coverage during peak times to manage customer flow effectively.
  • Ensured visual merchandising standards with regular display updates.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.

Education

GCSE - English Language, English Literature, Math’s, Spanish, History, Business Studies, Religious Studies, Biology, Chemistry

Belfast Royal Academy
01.2016 - 1 2021

A Level - English Literature, Business Studies, History

Belfast Royal Academy
Belfast
09/2021 - 05/2023

Management – BSc (Hons) - Business

Ulster University
1 2023/2023 -

Skills

  • Time management
  • Customer service experience
  • Conflict resolution
  • Leadership experience
  • Interpersonal communication


References

Available on request

Timeline

Cafe Assistant

Avoca
04.2022 - 02.2025

Retail Assistant

the Barker Shop
01.2022 - 04.2022

Retail Assistant Christmas Staff

River Island
11.2021 - 01.2022

GCSE - English Language, English Literature, Math’s, Spanish, History, Business Studies, Religious Studies, Biology, Chemistry

Belfast Royal Academy
01.2016 - 1 2021

A Level - English Literature, Business Studies, History

Belfast Royal Academy
09/2021 - 05/2023

Management – BSc (Hons) - Business

Ulster University
1 2023/2023 -
Ella Maguire