Ella Lai-Tan
Frimley,Surrey
Summary
Highly motivated and enthusiastic individual looking for my next opportunity in sales with an innovative company. Hoping to utilise my existing skills and develop new ones. Versatile and able to adapt and learn when in new environments. Polite and sociable, with excellent communication skills.
Overview
3
3
years of professional experience
Work history
Supervisor
Wildwood Restaurants
02.2024 - Current
- I currently manage a team of 15 including chefs, servers and bartenders to ensure smooth operations in the restaurant
- I train and mentor new employees helping them understand our processes and procedures.
- I have refined my ability to communicate with customers regarding any issues they have, to guarantee customer satisfaction.
Waiter
Wildwood Restaurants
04.2022 - 02.2024
- I memorised details of menu items so that I could provide customised recommendations to guests and answer any questions they may have.
- I enhanced sales through effective upselling.
- I warmly greeted new and returning customers to develop relationships resulting in customer loyalty.
Front of house team member
Gourmet 4
02.2022 - 04.2022
- Providing reliable, high-level customer service while developing a strong work ethic
- Handling multiple customer requests and queries in a courteous, and professional manner.
Education
Level 3 Extended Diploma in Travel and Tourism - Travel and Tourism
Farnborough College of Technology
GCSEs -
Tomlinscote School
Skills
- Attention to Detail
- Quality Control
- Problem analysis
- Caring customer service
- Store Opening And Closing
References
References available upon request.
Timeline
Supervisor
Wildwood Restaurants
02.2024 - Current
Waiter
Wildwood Restaurants
04.2022 - 02.2024
Front of house team member
Gourmet 4
02.2022 - 04.2022
Level 3 Extended Diploma in Travel and Tourism - Travel and Tourism
Farnborough College of Technology
GCSEs -
Tomlinscote School
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