Community support and caring
Ella Kobiah
London
Summary
Dynamic Sales Assistant with a proven track record at Sports Direct, enhancing customer satisfaction through exceptional service and product knowledge. Skilled in visual merchandising and effective communication, I successfully increased store foot traffic and improved profit margins by negotiating with suppliers. Reliable and motivated team player dedicated to achieving sales goals.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Sports Direct
11.2023 - 12.2026
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Increased store foot traffic with innovative window display designs.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
Education
No Degree -
Ark Putney Academy
Putney1st Year Level 3 Uniformed Services -
West London College
Hammersmith & Fulham1st Year Policing -
Kingston College
Kingston Upon ThamesSkills
Complex Problem-solving
Processing payments
Display building
Visual merchandising
Cash handling
Team collaboration
Task prioritization
Customer service
Customer assistance
Returns and exchanges
Honest and dependable
Friendly and helpful
Teamwork and collaboration
Effective communication
Product knowledge
Strong communication and interpersonal skills
Time management
Multitasking
Active listening
Self motivation
Team cooperation
Attention to detail
Organizational skills
Excellent written and verbal communication
Reliable and responsible
Interests
Becoming a paramedic through nhs or a nurse
Outdoor activities
Fitness and wellbeing
Learning about public safety
Timeline
Sales Assistant
Sports Direct
11.2023 - 12.2026
No Degree -
Ark Putney Academy
1st Year Level 3 Uniformed Services -
West London College
1st Year Policing -
Kingston College