ELLA JONES
Shevington
Summary
Results-oriented professional with strong organisational skills and a proven ability to adapt in fast-paced environments. Thrives in both independent and team settings while fostering positive workplace relationships. Demonstrating effective problem-solving skills to address challenges efficiently.
Overview
7
7
years of professional experience
Work History
TCI Officer
NHS Foundation Trust
Wigan
06.2025 - Current
- Promoted after one year due to exceptional contributions to the department.
- Took on more responsibilities and mastered all aspects of the role.
- Addressed urgent cases with a focus on individual patient needs.
- Provided comprehensive training for junior colleagues, enhancing team capabilities.
- Had weekly team meetings to align efforts, and boost morale.
- Followed data protection protocols rigorously to maintain confidentiality.
- Advised patients on admission processes, ensuring clear communication.
Booking Clerk
NHS Foundation Trust
Wigan
04.2024 - 06.2025
- Engaged with patients to assess needs and provide exceptional service.
- Built and maintained effective working relationships with staff and patients.
- Prioritized patient appointments based on urgency to optimize scheduling efficiency.
- Handled patient inquiries and concerns, escalating significant issues to supervisor.
- Confirmed appointments to ensure maximum attendance rates.
- Maintained strong communication across departments to enhance operational flow.
- Managed email correspondence to remain updated on critical information.
- Achieved targets through strategic planning and coordination efforts.
Barmaid and Pizza Chef
The Wheatsheaf
Appley Bridge, Wigan
04.2021 - 03.2024
- Delivered exceptional customer service to enhance customer satisfaction.
- Handled peak periods effectively to maintain service quality.
- Opened and closed bar operations, ensuring compliance with procedures.
- Prepared food efficiently to ensure timely service.
- Trained and supervised new staff members for operational excellence.
- Managed conflicts and resolved disputes to maintain a positive environment.
- Conducted inventory checks to maintain stock accuracy.
- Gained strong relationships with colleagues to enhance team spirit and operations.
Volunteer
Fur Clempt
Wigan
01.2019 - 06.2019
- Provided food for underprivileged families and individuals through a charity in Wigan.
- I prepared nutritious meals for school children in need during the pandemic.
- Helped collect food donations, which would then be distributed to the families.
Volunteer
Greenacres Care Home
Standish
01.2019 - 06.2019
- Facilitated social interactions by organizing and overseeing games for residents.
- Engaged residents in meaningful conversations to hear their stories and experiences.
- Provided food and drinks to residents, improving overall dining experience.
- This completed my volunteering requirements for the DofE Bronze Award.
Education
A-Levels - Fine art, Photography, Mathematics
St John Rigby College
2022
GCSE - English Literature, English Language, Mathematics, Combined Science, History, Art & Design, Spanish, Creative iMedia
Shevington High School
2020
Skills
- Detail-oriented
- Organised
- Excellent communication skills
- Problem-solving
- Quick learner
- Creative
- Team worker
- Friendly
Timeline
TCI Officer
NHS Foundation Trust
06.2025 - Current
Booking Clerk
NHS Foundation Trust
04.2024 - 06.2025
Barmaid and Pizza Chef
The Wheatsheaf
04.2021 - 03.2024
Volunteer
Fur Clempt
01.2019 - 06.2019
Volunteer
Greenacres Care Home
01.2019 - 06.2019
A-Levels - Fine art, Photography, Mathematics
St John Rigby College
GCSE - English Literature, English Language, Mathematics, Combined Science, History, Art & Design, Spanish, Creative iMedia
Shevington High School