Ella Jones
Hampton,Middlesex
Summary
Dedicated professional with a strong focus on client service excellence and stakeholder engagement. Proficient in office administration, switchboard management, and meeting coordination, ensuring seamless operations and effective communication. Demonstrates exceptional emotional intelligence, adaptability, and discretion in handling confidential matters. Skilled in Microsoft Office Suite, with a proven ability to collaborate effectively within teams. Committed to enhancing organisational efficiency and fostering positive visitor experiences.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Front of House & BD Administrator
Hawk Training
Twickenham
10.2023 - 05.2025
- Serve as the first point of contact for clients and visitors, delivering a professional and welcoming reception experience.
- Manage the switchboard, efficiently directing calls and handling enquiries to support seamless communication.
- Coordinate meeting room bookings and prepare facilities to ensure client meetings and events run smoothly.
- Collaborate with business development, onboarding, and marketing teams to facilitate successful client interactions and events.
- Liaise with cleaning and catering staff to maintain high standards of office presentation and hospitality.
- Maintain up-to-date databases and spreadsheets, providing daily reports to relevant departments.
- Providing administration support to the BD and onboarding team including contacting clients via phone and email
Recruitment Administrator
Military Medical Personnel
Hampton Hill
03.2023 - 09.2023
- Advertised roles and communicated with applicants, screening CVs and coordinating timesheets.
- Managed job postings sent out mailshots, and performed data entry into spreadsheets and databases.
- Worked to strict deadlines to support the team in meeting recruitment targets.
Exams Administrator
Hawk Training
06.2021 - 08.2022
- Supported the examinations team during summer holidays, performing data entry and updating spreadsheets.
- Interacted with other departments and handled queries via phone and email, completing work in a timely manner.
Education
A Levels - Psychology, English Language, Sociology
Esher College
09.2021 - 12.2022
GCSEs - Religion & Philosophy, English Literature, English Language, Business Studies, Science Combined, Spanish, Maths
Turing House
01.2015 - 06.2021
Skills
- Client Service Excellence
- Greeting Visitors
- Excellent Communication
- Switchboard Management
- Meeting Coordination
- Stakeholder Engagement
- Office Administration
- Team Collaboration
- Emotional Intelligence
- Adaptability
- Discretion and confidentiality
- Microsoft office suite proficiency
Outside of work
- Enjoy staying active through gym workouts, dog walking, and horse riding.
- Passionate about music and socialising with friends and family.
- Currently learning to drive and enjoy cooking for family gatherings.
Timeline
Front of House & BD Administrator
Hawk Training
10.2023 - 05.2025
Recruitment Administrator
Military Medical Personnel
03.2023 - 09.2023
A Levels - Psychology, English Language, Sociology
Esher College
09.2021 - 12.2022
Exams Administrator
Hawk Training
06.2021 - 08.2022
GCSEs - Religion & Philosophy, English Literature, English Language, Business Studies, Science Combined, Spanish, Maths
Turing House
01.2015 - 06.2021
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