Ella Jackson
Leicester
Summary
Motivated university student seeking part-time Customer Service role. Experienced in fast-paced environments, delivering outstanding guest experiences and managing tasks under pressure. Committed to contributing reliability and a strong work ethic while gaining valuable experience within a professional team.
Overview
3
3
years of professional experience
Work History
Bartender
Cosy Club
Exeter, United Kingdom
09.2025 - Current
- This part-time job alongside my studies has extended previous bartender experience, to ensure I can produce signature cocktails by memory.
- I have developed and maintained an extensive knowledge of drink recipes, presentation techniques, and bar equipment.
- Prepared and served hot and cold beverages, including fresh coffee, matcha and brewed teas.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
Front of House - Senior Team Member
Roseacre Pub Company
Leicester
06.2023 - 01.2026
- Gained extensive experience in hospitality, enhancing service delivery and customer satisfaction.
- I began as a food runner and quickly progressed to a waitress, confidently managing a section of the restaurant on busy Friday and Saturday evenings.
- Specialised behind the bar, developing skills and passion for customer service, resulting in improved guest experiences.
- I place the highest importance on delivering an exceptional experience for every customer, and I am always eager to expand my expertise.
- Worked at multiple venues within the company, completed bartending course to deepen knowledge, and trained new staff on bar and cellar tasks, ensuring consistent service quality.
Education
Undergraduate - BA Art History & Visual Culture
University of Exeter
Devon06-2028
A Levels - Art, Craft & Design, Film Studies, Psychology
WQE College
Leicester06-2024
Skills
- Cocktail preparation
- Stock control
- Customer service
- Communication
- Time management
- Multitasker
- Adaptable
- Fast learner
- Honest
Custom
- Team Sports & Leadership - Represented local clubs, women's teams, and Leicestershire County Cricket for several years; currently compete in BUCS Football for my university. Developed strong teamwork, communication, and leadership skills that translate into workplace collaboration and customer engagement.
- Media & Creativity - Passion for media, aligned with academic studies, including film, music, and visual arts. Skilled in creative thinking with a particular interest in social media content creation and advertising, eager to contribute these abilities in a professional context.
Timeline
Bartender
Cosy Club
09.2025 - Current
Front of House - Senior Team Member
Roseacre Pub Company
06.2023 - 01.2026
Undergraduate - BA Art History & Visual Culture
University of Exeter
A Levels - Art, Craft & Design, Film Studies, Psychology
WQE College