Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Gaston

Tantobie,County Durham

Summary

I am a highly motivated indidvdual with experience in managing deadlines and working effectively within a team and also independently. I am a problem-solver with a strong focus on outstanding customer service and product development, seeking opportunity to work in an established company in order to further my development and develop my skills .

Overview

13
13
years of professional experience
2024
2024
years of post-secondary education

Work History

Office Executive

AS Motor Repairs
Blaydon, Gateshead
08.2024 - Current
  • Processed invoices accurately, avoiding any financial discrepancies for the company.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Coordinated staff schedules, ensuring smooth daily operations.
  • Improved office efficiency by organising and managing files.
  • Maintained a tidy reception area, creating a positive impression on visitors.
  • Organised mail distribution, providing timely communication among employees and clients alike.
  • Managed travel arrangements to ease executive schedules.
  • Delivered exceptional customer service, resulting in high client satisfaction rates.
  • Performed data entry tasks diligently, maintaining accurate office records at all times.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
  • Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Greeted guests and clients with warmth and professionalism.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Took and relayed messages between staff, customers and other parties.
  • Handled basic invoicing and mail management for office staff.
  • Processed invoices and payments using accounting software.
  • Called customers with past-due invoices to request prompt payment.
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Wrote professional letters, emails and memoranda for business communication.
  • Applied maths abilities to calculate and check financial figures.

Sales Assistant

River Island
Gateshead Metro Centre , Tyne and Wear
09.2022 - 09.2024
  • Carried out active selling from initial customer greeting.
  • Boosted product sales by offering selection guidance to customers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Collaborated with sales managers to meet target quotas.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Followed company procedures and guidelines for smooth retail operations.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
  • Handled customer enquiries with professionalism, fostering positive brand image.
  • Managed inventory with regular stock checks to maintain optimal levels.

Sales Assistant

Homebase
Team Valley
10.2021 - 09.2022
  • Meet and greet Customers
  • Deliver and Maintain exceptional customer service
  • Maximise Sales
  • Achieve targets
  • Resolve any issues regarding customer discrepancies
  • Stock auditing
  • Working as a team
  • Supporting and assisting customers with any product queries
  • Processing sales through tills and ordering products for customers through websites

Leader - Horseriding

Holly Riding School
Burnopfield, Durham
11.2011 - 05.2019
  • Raked, mucked and swept stables
  • Fed, groomed and exercised many different horses daily
  • Prepped horses for travel
  • Maintained saddles, bridles and riding gear and helped fit gear to specific horses
  • Ensured feeding, bedding and correct husbandry procedures were suitably maintained for all animals
  • Promoted impeccable standards of animal welfare
  • Provided a warm welcome to young children, effectively matching height and weight to suitable animals ready for lessons
  • Supported stable running, assisting with horses and stables for well-maintained premises and provisions
  • Ensured horses were suitably exercised and prepared for lessons
  • Guided clients on proper nutrition and exercise habits
  • Consistently promoted animal health and wellbeing by educating owners on coat care, grooming and diet
  • Performed animal grooming services, including up to 10 horses per day
  • Maintained excellent customer satisfaction levels through compassionate horse care, excellent timekeeping and exceptional results
  • Kept working areas spotlessly clean for optimal animal and staff safety and hygiene
  • Shampooed and conditioned horses coats safely

Education

Level 3 Equine Managment And Leadership - Equine

Northumberland College
Ponteland, Northumberland

GCSE - 7 Grade A Results And 2 Grade B

Whickham School And Sports College
Newcastle Upon Tyne, Tyne And Wear

Skills

  • Leadership skills
  • Problem-solving
  • Customer-focused
  • Time management
  • Communication skills

Timeline

Office Executive

AS Motor Repairs
08.2024 - Current

Sales Assistant

River Island
09.2022 - 09.2024

Sales Assistant

Homebase
10.2021 - 09.2022

Leader - Horseriding

Holly Riding School
11.2011 - 05.2019

GCSE - 7 Grade A Results And 2 Grade B

Whickham School And Sports College

Level 3 Equine Managment And Leadership - Equine

Northumberland College

Similar Profiles

CREATE PROFILE
Ella Gaston