Ella Fellows
Birmingham,West midlands
Summary
I am a dedicated professional with a strong focus on customer satisfaction and service excellence. I Demonstrate exceptional serving speed consistency and adaptability in high-stress environments, ensuring a calm and personable approach to customer interactions. I always maintain a friendly demeanour and am Committed to using these skills to further improve customer service standards.
Overview
1
1
year of professional experience
Work history
Assistant caterer
GG's Catering and Events
Walsall, West Midlands
08.2025 - 11.2025
- Assisted in preparation and presentation of food items for various events.
- Collaborated with team members to ensure efficient service during busy events.
- Worked under pressure during peak business hours to maintain service quality.
- Processed customer transactions efficiently whilst ensuring accurate till management.
- Maintained cleanliness and organisation of checkout area to enhance customer satisfaction.
- Greeted each customer warmly, creating a friendly environment.
- Maintained clean and organised workspace to ensure efficient service.
- Managed queue effectively during peak hours for seamless checkout process.
Cafe worker
Veseyans Rugby Club
Streetly, Walsall
01.2025 - 11.2025
- Provided exceptional customer service by efficiently taking orders and delivering food and beverages.
- Maintained cleanliness and organisation of café area to ensure a welcoming environment for patrons.
- Assisted in preparation of menu items by following established recipes and maintaining high standards of quality.
- Collaborated with team members to manage peak service periods and ensure timely delivery of orders.
Education
GCSE's
Barr Beacon Language College
Walsall 09/2020 - 06/2025
Skills
- Serving speed consistency
- Customer satisfaction improvement
- High-Stress environment adaptability
- Table setting
- Customer Service
- Calm under pressure
- Personable and friendly
Affiliations
- I enjoying keeping fit and spending time with my family and friends.
Accomplishments
I was a prefect in my senior school, it gave me valuable skills that can transfer into the workplace such as confidence and good communication.
References
References available upon request.
Timeline
Assistant caterer
GG's Catering and Events
08.2025 - 11.2025
Cafe worker
Veseyans Rugby Club
01.2025 - 11.2025
GCSE's
Barr Beacon Language College
09/2020 - 06/2025