Ella Doran
Newry ,Newry Mourne and Down
Summary
First Class Honours graduate in BSc Human Resource Management with a Diploma in Professional Practice with Distinction. Currently engaged as an Associate in Learning and Development Operations, focusing on training delivery and onboarding processes. Versatile experience in retail and voluntary sectors fosters strong adaptability and a commitment to people centred solutions. Excellent communication and customer service abilities drive success in achieving objectives.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Associate in L&D Operations
First Derivative An EPAM Company
Newry, Down
01.2025 - Current
- Lead and coordinate graduate induction training programs, successfully onboarding 60+ graduates to date
- Acted as primary Learning & Development contact for graduate queries and learning initiatives.
- Served as lead administrator for key learning platforms such as LinkedIn Learning, LRN Compliance, overseeing user access, content management, and reporting.
- Designed, developed, and currently maintain 70+ learning modules on internal learning platforms, acting as principal administrator.
- Assess graduate examinations manually, ensuring accuracy, consistency, and timely feedback.
- Manage end-to-end learning procurement processes, liaising with external vendors and ensuring prompt and compliant payments.
- Facilitate interactive workshops to enhance graduate skills, knowledge retention, and overall engagement
Retail assistant
Primark
Newry, Newry Mourne and Down
11.2018 - 01.2025
- Oversaw self-checkout areas and operated cash registers, including cash handling duties.
- Delivered high-quality customer service to ensure customer satisfaction, interacting with 200+ customers per day
- Resolved customer complaints and enquiries, applying effective problem-solving skills.
Learning and Development coordinator placement
FD Technologies
Newry , Down
06.2022 - 08.2023
- Reviewed and refined training materials to ensure engaging and effective graduate induction.
- Redesigned SharePoint pages to enhance navigation and usability.
- Hosted workshops and delivered presentations to large groups of 30+ people, boosting engagement and knowledge retention.
- Coordinated administrative processes across multiple platforms, ensuring accuracy and compliance.
Education
Bachelor of Science - Human Resource Management
Ulster University
Belfast 09.2020 - 07.2024
A-Levels - Digital technology - C , Religious studies - B , Health and social care - B
Sacred Heart Grammar School
Newry, Newry Mourne and Down 09.2013 - 06.2020
GCSEs - 10 GCSEs including Maths & English
Sacred Heart Grammar School
Newry, Newry Mourne and Down 09.2013 - 06.2020
Skills
- Communication and interpersonal skills
- Public speaking and presentation
- Leadership and team coordination
- IT systems proficiency
- Problem-solving and analysis
- Customer service excellence
- Organisational and time management
- Training design and delivery
- Conflict resolution and issue management
- Attention to detail
Affiliations
- Swimming
- Gym
- Walking
Certification
- Associate Member of the CIPD
- 'Drive Engagement within LinkedIn Learning' Admin Certification
Accomplishments
- BSc Hons in Human Resource Management with First Class Honours.
- Diploma in Professional Practice, awarded with distinction.
HR and people development.
- Achieved recognition on the Dean’s Award list by having an overall average of 70 and above in exams and assignments in University.
References
References available upon request.
Timeline
Associate in L&D Operations
First Derivative An EPAM Company
01.2025 - Current
Learning and Development coordinator placement
FD Technologies
06.2022 - 08.2023
Bachelor of Science - Human Resource Management
Ulster University
09.2020 - 07.2024
Retail assistant
Primark
11.2018 - 01.2025
A-Levels - Digital technology - C , Religious studies - B , Health and social care - B
Sacred Heart Grammar School
09.2013 - 06.2020
GCSEs - 10 GCSEs including Maths & English
Sacred Heart Grammar School
09.2013 - 06.2020
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