Ella Collins

Within mu role as a Psychological Wellebing Practitioner I conduct assessments and provide treatment for adults from all sorts of different backgrounds within our local area. I work closely alongside other organisations to work in collaboration with a range of different medical professions/organisations within our community

My roles include

• conducting patient assessments
• helping identify areas where the person wishes to change how they feel, think or behave
• carrying out risk assessments
• providing phone, online or face-to-face support
• liaising with other agencies and signposting patients to useful services, such as housing and employment
• Delivering groups and workshops
• Attend supervisions/CPD/ any training opportunities to develop my skills and knowledge
• Manage my caseload with the support of my case manager
• Complete any required training
• Work closely with my team whilst also on my own incentive

My role as a support worker was to help assist and support patients with their rehabilitation journey so that they can become well enough to be sent back into the community safely. I helped to assist the patients with their personal care needs, oversee patients' daily activities, introduced patients to new mobilising equipment and explained this to them, documented patients' progress in reports, discussing the effectiveness of certain treatments with higher management and other medical professionals. I worked as part of a team and we worked together ensuring our patients are receiving the best care they deserve. I was part of their journey to helping rehabilitate them to get back out into the community safely. I had excellent observation skills as some of our patients come with mental health conditions as well, which sometimes lead to some of them being on different observations levels for example 1 to 1 supervision at all times. I read their care plans to ensure that we were delivering the care that was tailored to them. I worked with fluid and diet charts. Another duty of mine was to carry out physical observations on our patients and to also carry out the admissions of new arrivals on the ward. I worked very closely with other medical professionals and we communicate and work together as a team to ensure that we were delivering the utmost excellent care for each and every individual patient on the ward. I made sure to keep up to date with relevant training and followed all wards policies and procedures and follow the trust values and the 6 c's in care every day whilst at work. I always used respect and dignity with every single patient and I always supported and encouraged independence. I also maintained confidential information and record and document this down in secure areas, promote the anti-discriminatory practice, helped to promote and support each individual's choices and rights, helped individuals to communicate their individual needs.

I previously worked as a health care support working at Newton Lodge Wakefield Hospital. This is a medium secure hospital for Forensic Psychiatry. I worked on the PICU ( psychiatric intensive care unit) ward so therefore my role was very demanding. I had to ensure the safety of our service users and staff was paramount. I was there to support our service users throughout their daily lives. Following the 6 c's in care in every single day at work to ensure I was providing excellent care for our service users. I had to make sure that I upheld my duty of care supporting our service users and their individual needs every day. I made sure to keep up to date with all relevant care plans, training and any extra noted information which I would find one systm one to keep me in the loop with all communication on our ward. I also made sure to help our service users in assisting to their personal needs with basic hygiene activity if needed. I had to be observant at all times on the ward ensuring the safety of everyone and to also keep an eye on our service users and how they were presenting. I worked closely with other health care professionals to ensure we were providing the utmost excellent care and support that our service users deserve. I treat everyone with dignity and respect whilst at work and followed our company's trust policies and values at all times. I also maintained confidential information, promoted anti discriminatory practice, helped to promote and support each individuals' choices and rights, help individuals to communicate their individual needs. I have also been on many different training courses that are relevant to the job role, for example I have undertaken the care certificate and have completed this.

I started working at Pandora in September 2015 where I started off as a sales assistant for the store, I was a sales assistant so delivered high quality customer service, I dealt with complaints and problem solved efficiently within this role. I attended training and developed my skills and knowledge for our products. I worked towards our store KPIS and achieved targets that were set.

I then was promoted to store supervisor in January 2017, following on from this I was successful in landing the role and being promoted again later on in that year to become Assistant Store Manager.

• Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Trained staff on best practices to achieve optimal productivity.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Built customer relationships with consultative sales approach.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Conducted regular audits to maintain functionality and cleanliness of store.
• Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
• Enforced company policies and guidelines for all employees.
• Researched emerging and trending products and updated store merchandise.
• Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.