Ella Brown

Whilst in this job role i have gained a hands on experience in managing and motivating a high performance team, delivering exceptional customer service and overseeing daily operations in a fast paced environment. Responsibilities include inventory management, monitoring financial performance, training new staff and ensuring the store meets company policies and brand/quality standards. I promote a culture of teamwork and inclusivity and drive the team towards continuous improvement.

I also manage the social media for the store and assisted in organising a huge charity event within the franchise.

In this role i was responsible for overseeing all aspects of bar operations to ensure a seamless and high quality customer experience. I managed a small team of bartenders and created an engaging atmosphere for both staff and guests. I also handled the cashing up processes as well as locking and securing the premises and briefing the team before opening to customers

This role was bar supervisor at a series of weddings at Pontefract town hall across the month as well as live music events at Wakefield town hall the following month. My duties included greeting guests, taking orders and ensuring that drinks were served quickly and accurately whilst maintaining a high level of customer service. I managed the bar inventory for the events and handled cash and payments, whilst monitoring the rest of the staff to ensure the overall success of each event.

During this role i managed the front of house team including bartenders and servers ensuring they provide excellent customer service. I handled customer enquiries, resolved issues and maintained a positive atmosphere. I also assisted in training new staff and implemented strategies to boost sales and improve customer satisfaction.

This role involved managing multiple tables efficiently, ensuring accuracy in orders and contributing to a positive and welcoming atmosphere for all customers.