- Spending time outdoors with the family dog
- have gotten a sudden Interest in reading non fiction book's
Sophie Bradshaw
28 orchard way, Helmsley, York ,England
Summary
Experienced housekeeper with a strong background in hospitality, currently serving at Feversham Arms Hotel. Demonstrates expertise in room preparation and public area cleaning, ensuring high standards for guest satisfaction. Proven ability to collaborate effectively with teams and manage lost property efficiently. Previous roles as a waitress and ice cream shop assistant have honed skills in customer service, cash handling, and food hygiene standards. Committed to maintaining cleanliness protocols and safe handling of cleaning chemicals, while being flexible in tasks and schedule. Career goal: to continue enhancing guest relations through exceptional service and attention to detail.
Overview
12
12
years of professional experience
Work History
House keeper
Feversham Arms Hotel
08.2018 - Current
- prepared rooms to a high standard for new guests, while also cleaning to a high standard for the people that have the room booked for more than one night.
- cleaned the pubic areas which included the spa, the lounge and the bar area so that they look presentable to the guests.
- I communicated between the other departments in the hotel regarding the logged lost property
- worked as a team to ensure the guests feel welcome.
Ice cream shop assistant
Ryeburns
08.2017 - 08.2018
- greeted customers with a friendly attitude.
- assigned customers with their chosen ice cream flavour.
- organised and displayed both the ice cream and the chocolates to look visually appealing to the customer.
- operated register to process payments effectively via cash and card
Waitress
Scott’s fish and chips
07.2017 - 07.2018
- greeted customers in a welcoming manner to enhance their dining experience
- laid tables with clean cutlery throughout the dinner service
- managed multiple tables effectively
- made sure the meals were up the stranded before the guests received their meal
- helped with clean down after the restaurant closed
Waitress
The Royal Oak
05.2014 - 10.2016
- Keep the dining area tidy, cleared tables and reset them for new guests in a timely manner
- delivered meals promptly, ensuring the orders were correct
- helped change between the lunch and evening service.
- Made the tables look presentable and homely in winter by lighting candles
Education
Animal Care Companion Pathway
Askham Bryan College
York 01-2019
GCSEs -
Ryedale school
01-2018
Skills
- Room preparation
- Public area cleaning
- Team collaboration
- Lost property management
- Attention to detail
- Guest relations
- Effective multitasking
- Cleaning chemicals safe handling
- Customer service
- Cash handling
- Cleaning protocols
- Hardworking
- Flexibility in tasks
- Reliability
Interests
Timeline
House keeper
Feversham Arms Hotel
08.2018 - Current
Ice cream shop assistant
Ryeburns
08.2017 - 08.2018
Waitress
Scott’s fish and chips
07.2017 - 07.2018
Waitress
The Royal Oak
05.2014 - 10.2016
Animal Care Companion Pathway
Askham Bryan College
GCSEs -
Ryedale school