Ell Roworth

My current position is a management role in admin and accounts for a Plumbing, Heating and Drainage company. I have learnt many skills and advancements in this role, including:

• Being responsible for multiple account roles, such as managing and authorising staff payments, maintaining and organising a well-established paperwork system and being well-knowledgable in both legal and local finances for the company.
• Being able to work in a fast-paced, ever changing environment; public calls mean that no two days will ever be the same. Fast thinking, pro-active problem solving and maintaining professionalism in countless changing scenarios.
• Exemplary office skills; maintaining an organised and well-thought workplace, responsible for maintaining stock, customer care resolution and data and personal security.

I have previously worked as a Bar Manager for a high-end chain of Bar and Restaurants. With this job, came a multitude of factors, including:

• Leading a team of bartenders and bar staff, providing training, support, and development to enhance performance and customer service standards.
• Developed and maintained inventory systems, managing stock levels and ordering to meet demand.
• Working to ensure that a professional and happy environment was maintained, including exemplary customer service and working to the highest calabar to make sure our clientele was satisfied.
• Managed cash handling and processing of transactions, reconciling cash drawers and maintaining financial records.

As a welcoming and key member of the Mariott Hotel by working as a Front of House Associate, I feel that I picked up many learnings and skills from this role, including:

• Greet and assist guests during check-in and check-out, ensuring a warm and welcoming experience.
• Collaborate with housekeeping, maintenance, and other departments to ensure timely room preparation and smooth operations.
• Maintain and update guest information in property management system (PMS), ensuring data accuracy.