Elize Hornby
Newcastle upon Tyne,England
Summary
Friendly and approachable with strong communication skills. Capable of handling busy environments with calm efficiency and positive attitude. Quick to learn and adapt, ensuring seamless service and customer satisfaction. Driven by commitment to teamwork and genuine interest in connecting with people.
Overview
2
2
years of professional experience
Work history
Independent floor sales (Nightlife events)
Raise the bar
Newcastle upon tyne, Tyne and wear
2024.06 - 2026.06
- Executed floor sales across various venues in Newcastle, predominantly bars and clubs.
- Actively promoting products and increasing sales
- Upselling and encouraging customers to purchase additional items
- Working towards daily targets and maximising revenue
- Providing good customer service to encourage repeat business
- Using persuasive communication to influence buying decisions
- Handling objections and answering customer questions
- Confidence and professionalism
Waitress/ Bar maid
Newcastle Wing company
2025.08 - 2026.06
- Entertained customers through engaging performances and interactive activities.
- Promo at events.
- Upsold merchandise and food/beverages through engaging displays and knowledgeable recommendations.
- Maintained clean and organised dining area to enhance customer comfort and experience.
- Ensured timely delivery of orders by managing multiple tasks efficiently.
- Resolved customer complaints using effective communication techniques while maintaining professionalism.
Bar Staff Member
Chalet 86/ Apres longsands
2024.11 - 2025.08
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Ensured high-quality customer experience through efficient food and beverage service.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Removed empty kegs, tapped new kegs and attached supply lines.
Bar Staff and waitress
Queens Head cullercoats
2024.03 - 2025.02
- Assisted customers with a welcoming attitude, efficiently processing orders and acknowledging arrivals.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Kept dining area tidy, clearing tables and resetting them for new guests on time
- Prepared and served beverages, including cocktails and coffees, adhering to precise recipes for consistent quality.
- Cashed up
Education
Bachelor of Science - Psychology
Northumbria University
Newcastle upon TyneSkills
- Sales techniques
- Customer service
- Team collaboration
- Time management
- Drink pouring
- Till and cash handling
Timeline
Waitress/ Bar maid
Newcastle Wing company
2025.08 - 2026.06
Bar Staff Member
Chalet 86/ Apres longsands
2024.11 - 2025.08
Independent floor sales (Nightlife events)
Raise the bar
2024.06 - 2026.06
Bar Staff and waitress
Queens Head cullercoats
2024.03 - 2025.02
Bachelor of Science - Psychology
Northumbria University