Elizabeth Tafadzwa Muzenda
Glasgow
Summary
Talented Sociologist with focus on cultural dynamics and Social Policy. Comfortable communicating with stakeholders, peers, community leaders and all members of the public. Seeking an Advocacy Associate role within an organisation that assists marginalised communities and individuals living in poverty.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Store Manager
Rask stop
Rothesay, Argyll and Bute
2023.06 - 2024.09
- Increased customer satisfaction by resolving issues.
- Developed plans and strategies to promote continuous improvement.
- Monitored and updated stock levels and inventory databases.
- Processed invoices and payment runs with complete accuracy.
- Upheld health and safety regulations within premises to ensure safe shopping environment.
- Followed industry trends and set pricing strategies to maximise business returns.
Live in Carer
Promedica 24
London, Wimbledon
2023.02 - 2023.07
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Planned client meal plans, shopped for ingredients and cooked meals.
- Aided clients with bedtime routines, washing and dressing.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
Machine Operator
Blue Arrow
Glasgow
2019.04 - 2020.01
- Assembled components with precision and efficiency.
- Improved product consistency through careful monitoring of assembly processes.
- Solved technical problems promptly, ensuring minimal downtime of machines.
Immigration support worker
Unity
Glasgow
2018.01 - 2018.01
- Adhered to company policies, safety procedures and performance standards.
- Participated in team meetings to discuss goals, challenges, and process improvements.
- Responded calmly to manage crises and emergency situations.
- Offered trauma-informed resources and care options for clients undergoing crises such as homelessness and deportation.
- Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Maintained confidential case documentation in line with data protection regulations.
Customer Services Advisor
Citizens Advice Bureau
Glasgow
2015.04 - 2016.12
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Master of Public health - Health
Glasgow Caledonian University
Glasgow 2019.01 - 2020.01
Bachelor of Arts - Social Sciences
University of the West of Scotland
Paisley, Renfrewshire 2014.08 - 2018.06
Refugees in the 21st Century University of London - Social Sciences
University of London
London/online 2024.03 -
Skills
- Data entry
- Cultural Awareness
- Empathy
- Trust building
- Record maintenance
- Data confidentiality
- Customer care
- Customer experience
- Payment processing
- Leadership
- Communication
- Excellent IT skills
Certification
June 2025
Highfield Learning ▪ Highfield Level 2 Award in Customer Service (RQF) ▪ Highfield Level 1 Award in the Principles of Health and Safety within the Workplace (RQF) ▪ Emergency First Aid at Work.
July 2025
Springboard, Barclays Destination Hospitality Course.
Personal License Training, Customer Service Level 2 Food Hygiene, Level 22 Health and Safety.
World Host Principles of Customer Service Training.
May 2024
High Speed Training
Level 2 Food Hygiene and safety for manufacturing.
Languages
English
Fluent
shona
Fluent
Timeline
Refugees in the 21st Century University of London - Social Sciences
University of London
2024.03 -
Store Manager
Rask stop
2023.06 - 2024.09
Live in Carer
Promedica 24
2023.02 - 2023.07
Machine Operator
Blue Arrow
2019.04 - 2020.01
Master of Public health - Health
Glasgow Caledonian University
2019.01 - 2020.01
Immigration support worker
Unity
2018.01 - 2018.01
Customer Services Advisor
Citizens Advice Bureau
2015.04 - 2016.12
Bachelor of Arts - Social Sciences
University of the West of Scotland
2014.08 - 2018.06