Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Tafadzwa Muzenda

Glasgow

Summary

Talented Sociologist with focus on cultural dynamics and Social Policy. Comfortable communicating with stakeholders, peers, community leaders and all members of the public. Seeking an Advocacy Associate role within an organisation that assists marginalised communities and individuals living in poverty.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Store Manager

Rask stop
Rothesay, Argyll and Bute
06.2023 - 09.2024
  • Increased customer satisfaction by resolving issues.
  • Developed plans and strategies to promote continuous improvement.
  • Monitored and updated stock levels and inventory databases.
  • Processed invoices and payment runs with complete accuracy.
  • Upheld health and safety regulations within premises to ensure safe shopping environment.
  • Followed industry trends and set pricing strategies to maximise business returns.

Live in Carer

Promedica 24
London, Wimbledon
02.2023 - 07.2023
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Assisted clients with daily household cleaning, laundry and food preparation.
  • Planned client meal plans, shopped for ingredients and cooked meals.
  • Aided clients with bedtime routines, washing and dressing.
  • Assisted clients with daily household tasks including cleaning, laundry and food preparation.

Machine Operator

Blue Arrow
Glasgow
04.2019 - 01.2020
  • Assembled components with precision and efficiency.
  • Improved product consistency through careful monitoring of assembly processes.
  • Solved technical problems promptly, ensuring minimal downtime of machines.

Immigration support worker

Unity
Glasgow
01.2018 - 01.2018
  • Adhered to company policies, safety procedures and performance standards.
  • Participated in team meetings to discuss goals, challenges, and process improvements.
  • Responded calmly to manage crises and emergency situations.
  • Offered trauma-informed resources and care options for clients undergoing crises such as homelessness and deportation.
  • Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Maintained confidential case documentation in line with data protection regulations.


Customer Services Advisor

Citizens Advice Bureau
Glasgow
04.2015 - 12.2016
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Offered detailed advice on product and service benefits.
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Education

Master of Public health - Health

Glasgow Caledonian University
Glasgow
01.2019 - 01.2020

Bachelor of Arts - Social Sciences

University of the West of Scotland
Paisley, Renfrewshire
08.2014 - 06.2018

Refugees in the 21st Century University of London - Social Sciences

University of London
London/online
03.2024 -

Skills

  • Data entry
  • Cultural Awareness
  • Empathy
  • Trust building
  • Record maintenance
  • Data confidentiality
  • Customer care
  • Customer experience
  • Payment processing
  • Leadership
  • Communication
  • Excellent IT skills

Certification

June 2025

Highfield Learning ▪ Highfield Level 2 Award in Customer Service (RQF) ▪ Highfield Level 1 Award in the Principles of Health and Safety within the Workplace (RQF) ▪ Emergency First Aid at Work.


July 2025

Springboard, Barclays Destination Hospitality Course.

Personal License Training, Customer Service Level 2 Food Hygiene, Level 22 Health and Safety.

World Host Principles of Customer Service Training.


May 2024

High Speed Training

Level 2 Food Hygiene and safety for manufacturing.



Languages

English
Fluent
shona
Fluent

Timeline

Refugees in the 21st Century University of London - Social Sciences

University of London
03.2024 -

Store Manager

Rask stop
06.2023 - 09.2024

Live in Carer

Promedica 24
02.2023 - 07.2023

Machine Operator

Blue Arrow
04.2019 - 01.2020

Master of Public health - Health

Glasgow Caledonian University
01.2019 - 01.2020

Immigration support worker

Unity
01.2018 - 01.2018

Customer Services Advisor

Citizens Advice Bureau
04.2015 - 12.2016

Bachelor of Arts - Social Sciences

University of the West of Scotland
08.2014 - 06.2018

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Elizabeth Tafadzwa Muzenda