Elizabeth Naadu Lartey
Abu Dhabi ,United Arab Emirates
Summary
Energetic hospitality professional versed in communicating with guests to support seamless hotel operations. Works with team members to facilitate special requests and daily task management.
Results-focused individual prioritising customer satisfaction. Excellent sales ability and communication skills. Proactive, opportunistic worker, driven to continuously exceed sales targets.
Overview
9
9
years of professional experience
Work history
Lobby Ambasador / Door Lady
Hilton Hotel Management
Abu Dhabi, United Arab Emirates
01 2024 - Current
- Maintained smart appearance and polite manner at all times.
- Protected integrity, traceability and quality of product and company brand.
- Built relationships and rapport quickly for positive public and staff communications.
- Created memorable customer experiences through attentive, responsive service.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
Recreation Attendant
Warner Brothers Hotel by hotel
Abudhabi , United Arab Emirates
11 2022 - 12 2023
- Greeting and assisting visitors to the recreation facility
- Providing information about recreation and leisure activities
- Supervising facility activities and ensuring safety standards are met
- Organising recreational activities and games
- Assisting in the set-up and clean-up of activities
- Ensuring the facility is kept clean and tidy
- Providing first aid and responding to emergencies
Housekeeping Coordinator
Waldorf astoria Resort and spa - Ras al khaimah(uae)
Ras al khaimah, United Arab Emirates
2019.06 - 2020.03
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Updated training programmes to enhance employee performance.
- Actioned customer feedback to improve satisfaction ratings.
Housekeeping uniform attendant
Waldorf Astoria Resort and spa
Ras al khaimah , United Arab Emirates
08 2017 - 06 2019
- Improved cleaning results by separating and sorting articles by fabric type and colour.
- Checked items for damage or stains and applied stain removers prior to washing.
- Dried, pressed and folded clean items with careful attention to detail.
- Ensured all laundered items met company hygiene standards
- Sorted, ironed and packaged clean linen and clothing for customers.
- Maintained quality control for linen processes and rejected exceptions.
Sales Assistant
Total filling station
Accra, Ghana
2015.12 - 2016.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Education
Diploma of Higher Education - Home Economics
Anum presby senior high
Anum - Boso, GhanaSkills
- Bilingual customer service
- Reservation management
- Cash handling
- Rule enforcement
- Mechanical safety inspections
- Safety training
- Programme management
- Public speaking
- Customer service
- Exemplary customer service
- Reservations systems
- Hospitality services
- Administrative skills
- Multi-line telephone systems
- Conflict management
- Problem-solving
- Google Workspace
- Communication skills
- Team building
- Leadership
- Public relations
- Time management
- Programme development
- Customer-focused
- Marketing
- Guest services
- Service management
- Professionally presented
Languages
English
French
Beginner
Timeline
Housekeeping Coordinator
Waldorf astoria Resort and spa - Ras al khaimah(uae)
2019.06 - 2020.03
Sales Assistant
Total filling station
2015.12 - 2016.12
Lobby Ambasador / Door Lady
Hilton Hotel Management
01 2024 - Current
Recreation Attendant
Warner Brothers Hotel by hotel
11 2022 - 12 2023
Housekeeping uniform attendant
Waldorf Astoria Resort and spa
08 2017 - 06 2019
Diploma of Higher Education - Home Economics
Anum presby senior high