Elizabeth (Libby) HUGHES
Princes Risborough,Bucks
Summary
Accomplished professional with extensive expertise in dementia care, learning disability support, and mental health services. Demonstrates strong leadership and team management skills, with a proven track record in safeguarding, crisis management, and regulatory compliance. Adept at care planning, risk assessments, and quality assurance to ensure CQC compliance and high standards of residential care. Skilled in budget management and partnership working to enhance operational efficiency. Committed to advancing social services through effective communication and interpersonal skills.
Overview
24
24
years of professional experience
1
1
Certification
Work history
REGISTERED HOME CARE MANAGER
Anchor Handover Group - Eaves Court
Princes Risborough, Buckinghamshire
04.2022 - 09.2025
- Manage a team of 11 carers, 1 team leader, and 2 housekeepers, ensuring consistent delivery of high-quality care.
- Act as stand-in District Manager for 3 other sites, providing operational support and leadership across services.
- Oversee care delivery to up to 69 apartments, ensuring personalised care plans meet individual needs.
- Ensure full CQC and safeguarding compliance, embedding a culture of safety and accountability.
- Lead staff recruitment, inductions, supervisions, training, and orkforce.
- Administer payroll and invoicing for residents, ensuring financial accuracy.
- Monitor and review KPIs, budgets, and audits, implementing strategies to meet and exceed financial and quality targets.
- Lead monthly staff meetings to drive communication, audits, maintaining a skilled and compliant wupdates, and service improvements.
- Develop and monitor rotas and care cards to ensure efficient operations.
- Maintain a positive working environment, improving staff retention and resident satisfaction.
OUT OF HOURS SUPPORT WORKER
Emergency Out of Hours social work team - Buckinghamshire Council
, Buckinghamshire
09.2019 - 09.2025
- Work on a 24/7 rota basis, managing all social services emergencies and statutory duties arising outside of normal office hours.
- Carry out age assessments and provide tailored support for asylum seekers, ensuring their safety and access to appropriate services.
- Act as an Appropriate Adult at police stations, safeguarding the rights and wellbeing of vulnerable individuals during legal processes.
- Complete urgent assessments of care and support needs, arranging emergency interventions where required.
- Provide crisis response services, including delivery of food parcels, welfare checks, and immediate safeguarding for both children and vulnerable adults.
- Identify and secure emergency placements for children and adults at risk, ensuring safe and timely support.
- Offer holistic social care support to a wide range of service users, from children and families to older people and vulnerable adults in crisis.
SOCIAL CARE WORKER / CARE MANAGER
Buckinghamshire Council Adult services
High Wycombe/Aylesbury, Buckinghamshire
01.2015 - 04.2022
- Develop and manage specialist care plans for clients with learning disabilities, mental health needs, dementia, physical disabilities, and older people.
- Build community partnerships to promote social inclusion and independence.
- Ensure CQC compliance through audits, quality assurance, and service monitoring.
- Lead and coordinate safeguarding investigations, working with external agencies.
- Complete assessments (care planning, risk, mental capacity, best interests, and placement reviews).
- Manage complex cases involving police, health, courts, and hospitals.
- Act as Duty Worker on a rota basis, responding to crisis situations.
- Support CQC inspections and placement concerns, contributing to service improvements.
UNIT COORDINATOR / SOCIAL WORKER ASSISTANT
Buckinghamshire County Council - Children in Care
High Wycombe
04.2014 - 01.2015
- Coordinated operations of a multi-disciplinary team to enhance service delivery.
- Supported families in accessing essential services and resources.
- Investigated safeguarding cases to ensure child welfare and protection.
- Engaged with families and professionals, providing critical advice and information.
- Maintained accurate caseload records to reflect current status.
- Communicated effectively with children and families to build trust and rapport.
- Served as first point of contact for all enquiries within the Unit.
- Collaborated with foster parents, care homes, and adoptive families to facilitate support.
COMMUNITY FACILITATOR / FIELD MANAGER
Buckinghamshire County Council - Homecare
Beaconsfield
02.2009 - 11.2013
- Supervised two teams of approximately 40 carers, enhancing service delivery for 200 service users.
- Ensured compliance with Care Quality Commission policies and procedures through rigorous oversight.
- Prepared comprehensive care plans and assessments to meet individual service user needs.
- Managed overall performance and quality assurance within care teams.
- Liaised with care managers, health professionals, and emergency services to coordinate effective support.
- Oversaw recruitment and training processes for new staff to uphold standards.
- Developed and led engaging activities tailored for service users' well-being.
- Completed weekly payroll and maintained accurate service user records.
OFFICE MANAGER / OPERATIONS MANAGER
Driveline UK Ltd/ MMC UK Ltd
High Wycombe
01.2002 - 01.2009
- Managed a team of 4 office staff and 42 drivers, ensuring operational efficiency.
- Oversaw recruitment, training, and staff appraisals to maintain performance standards.
- Executed weekly payroll processes and managed credit control effectively.
- Answered telephone calls, liaising with clients and partners to address inquiries.
- Maintained staffing levels by analysing workforce needs and adjusting accordingly.
- Utilised a range of software tools to enhance productivity across operations.
- Provided 24/7 on-call support to resolve urgent issues as they arose.
Education
CPD Health and Social Care Management diploma - Level 6
Buckinghamshire New University
High Wycombe, BKM 01.2023 - 01.2024
Level 5 Diploma - Health and Social Care Management
Cambridge School (Online)
London, ENGLevel 3 Emergency First Aid at Work (RQF) - undefined
Dementia Level 2 - undefined
Safeguarding Level 3 Children and Adults (Designated Officer) - undefined
K101 Module of the Social Work Degree Year 1 - Social Services, Health and Social Care
The Open University
Milton Keynes, MIKCertificate of Higher Education -
MCA Trainer level 3
02.2023 -
Certificate of Higher Education -
Medicational Level 2 Safe storage and Administration
08.2025 -
Skills
- First Aid
- Dementia Care
- Learning Disability Specialist
- Safeguarding
- Social Services Knowledge
- Leadership
- Communication
- Interpersonal Skills
- Team Management
- Training
- Recruitment
- CQC Compliance
- Care Planning
- Risk Assessments
- Quality Assurance
- Regulatory Compliance
- Budget Management
- Legislation Compliance
- Assessments
- Partnership Working
- Crisis Management
- Record Keeping
- Mental Health Support
- Residential Care
- Supervision
- Appraisals
- Office Management
- Operations Management
- Team Leadership
Certification
- NVQ 3 Business Management
- Leadership and conflict coach
- Moving and Handling Trainer
- MCA trainer
- CPC Health and Social care Level 6
- GCSEs: Maths, English, Drama
- Business Continuity Planning
- End of Life
- Dementia Awareness Level 1 and Level 2
- Medication administration level 1 , 2 and 3
- Homecare Medication Administration
- Safeguarding Level 1, 2, and 3
- Managing Customers Money
- Learning Disabilities and Autism
- Personal Care Planning
- Distress Communication
- Moving and Handling Training/ Coach
- Emergency First Aid
- Complaints Handling
- COSHH Awareness
- Supporting Colleagues with Mental Health and Long Periods of Sickness
- Finance Improvement Tool (FIT)
- Equality and Diversity
- Whistleblowing
- GDPR
- Mental Capacity Level 1 & 2
- Autism Awareness
- Appropriate Adult Training (PACE)
- Wrap Training - Home Officer (Risks of Radicalisation)
- Challenging Behaviour
- Positive Behaviour Support (PBS)
- Dignity in Care Campaign
- Domestic Abuse
- Mental Health Awareness
- Telecare Training for Visual and Hearing Aids
Timeline
Certificate of Higher Education -
Medicational Level 2 Safe storage and Administration
08.2025 -
Certificate of Higher Education -
MCA Trainer level 3
02.2023 -
CPD Health and Social Care Management diploma - Level 6
Buckinghamshire New University
01.2023 - 01.2024
REGISTERED HOME CARE MANAGER
Anchor Handover Group - Eaves Court
04.2022 - 09.2025
OUT OF HOURS SUPPORT WORKER
Emergency Out of Hours social work team - Buckinghamshire Council
09.2019 - 09.2025
SOCIAL CARE WORKER / CARE MANAGER
Buckinghamshire Council Adult services
01.2015 - 04.2022
UNIT COORDINATOR / SOCIAL WORKER ASSISTANT
Buckinghamshire County Council - Children in Care
04.2014 - 01.2015
COMMUNITY FACILITATOR / FIELD MANAGER
Buckinghamshire County Council - Homecare
02.2009 - 11.2013
OFFICE MANAGER / OPERATIONS MANAGER
Driveline UK Ltd/ MMC UK Ltd
01.2002 - 01.2009
Level 5 Diploma - Health and Social Care Management
Cambridge School (Online)
Level 3 Emergency First Aid at Work (RQF) - undefined
Dementia Level 2 - undefined
Safeguarding Level 3 Children and Adults (Designated Officer) - undefined
K101 Module of the Social Work Degree Year 1 - Social Services, Health and Social Care
The Open University
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