Elizabeth (Libby) Hopkinson

In this position I take customers orders, greet them in a welcoming manner, meet dietary requirements, serve them professionally and use great communication and customer service. I know my way very well with the card machine and till. I also stock up on things that we need and clean down efficiently.

• I work long 12-13-hour days in peak season.
• I have learnt to be polite and patient with customers. Always smile.
• Delivered exceptional customer service, addressing queries and concerns with empathy.
• Implemented customer service standards, significantly increasing customer satisfaction and loyalty.
• Received positive feedback from clients, reflecting commitment to excellent customer service.

In this job I use social media to advertise lodges and getaways. The platforms I use are Tiktok, Facebook and Instagram. I make content that will draw people's attention and interest into the lodges. It is a competitive commission paid job - meaning that I stayed up with latest trends and put a lot of time into researching what people are interested in and want to do.

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• It taught me how to advertise
• It taught me how to use social media better
• It taught me more about technology
• Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.

In this position I have a mixture of responsibilities including on the till, handling cash and card payments, stacking shelves, serving alcohol and having a big smile.

• Working at the spar has given me a lot of confidence with talking to different people.
• It has also given me the confidence in answering the phone.
• Assisted customers in locating products, offering recommendations based on specific needs.
• Replenished items and organised displays to keep stock looking professional.
• Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Organised and displayed items in visually appealing manner.
• Processed transactions efficiently, including cash, credit card, and gift voucher payments.
• Coordinated with team members to maintain a tidy and safe shopping environment.
• Processed and loaded deliveries and backstock onto store shelves.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Opened and closed store by completing security, cleaning and financial checklists.
• Monitored expiry dates of products, removing out-of-date items to uphold health standards.
• Kept shelves neat, clean and organised through visual merchandising.

My position in the care home is to make sure the residents are okay at all times and to assist their needs. Also so that they have a friendly face and someone to talk to.

• Talking to dementia patients means that I have good communication skills and you need to be patient, supportive and mindful.
• Assisted with feeding and drinking tasks when required by clients.
• Developed trusting relationships with service users and advocated on their behalf.
• Continuously went the extra mile to assist needs and provide support.
• Provided emotional support to residents and their families, offering comfort during challenging times.

In this job I deliver leaflets door-to-door and also cold call.

• Be kind, compassionate and patient
• Achieved service time and quality targets.
• Collaborated with team members to achieve target results.

In the salon I wash clients hair, take foils out, do hair styling, beauty treatments and makeup and cleaning.

• I have experience seeing what its like to work in a salon
• I have experience in doing beauty treatments such as brow tint, false lashes, spray tans, facials etc.

I do cleaning, waiting, cooking, cleaning, potwash, barista machine, cleaning and using the till.

• Till experience - using the till, talking to customers and counting up cash
• Being under pressure, making sure things are made on time food, drinks etc.
• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Maintained safe hygiene and food handling standards for full compliance.