Elizabeth Woolliscroft
Brindley Ford,Staffordshire
Summary
Accomplished professional with a strong focus on strategic training direction and training team leadership. Demonstrates critical thinking and a solution-oriented mindset, effectively influencing senior executives to reinforce corporate culture. Proficient in Articulate Rise, with a commitment to leveraging expertise for impactful training solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Learning and development specialist
Aldermore Bank
Manchester
2021.07 - Current
- Assisted with maintaining awareness of learning and development trends for competitive positioning.
- Supported needs assessments to identify skill gaps within teams.
- Contributed to the creation of e-learning modules for professional development.
- Helped ensure compliance with industry regulations through regular audit sessions.
- Participated in business readiness for transformation programmes, focusing on training and stakeholder engagement.
- Trained new employees offshore in South Africa and assisted in supporting business ROI.
- Delivered training for key programmes including Windows 11 rollout, telephony transformation, and system updates.
- Engaged in community giving committee activities, managing charity budget and organising volunteering days.
Training Manager
Capita Lending services
Leek, Staffordshire
2018.01 - 2021.07
- Directed tracking of training programme impacts against predefined metrics to ensure alignment with goals.
- Designed and implemented training and development programmes aimed at capturing measurable enhancements in workforce performance.
- Set HR objectives and conducted assessments of learning outcomes to inform strategic planning activities.
- Engaged with department heads to devise role-specific training programmes, thereby improving work efficiency.
- Oversaw training budgets to guarantee cost-effective delivery of training services.
- Spearheaded the rollout of system-wide software updates, ensuring seamless transitions through strategic employee education initiatives.
- Pinpointed skill gaps across the workforce, allowing for tailored training interventions.
- Led cross-functional teams of trainers to significantly improve organisational effectiveness.
- Championed leadership development programmes to cultivate managerial success.
- Led a cross-functional team of trainers to boost organisational effectiveness.
Trainer
Capita Lending services
Leek, Staffordshire
2015.01 - 2018.01
Business Trainer (Branch Network)
The Co-operative Bank
2011.01 - 2015.01
Academy Coach (Mortgage Telephony)
The Co-operative Bank
Leek
2010.01 - 2011.01
Mortgage Arranger (Mortgage Telephony)
The Co-operative Bank
Leek
2009.01 - 2010.01
General Insurance Advisor (Branch Network)
Britannia Building Society
Leek, Staffordshire
2008.01 - 2009.01
Customer Relationship Advisor
Britannia Building Society
Leek, Staffordshire
2003.01 - 2008.01
Skills
- Strategic training direction
- Training team leadership
- Critical thinking
- Solution-oriented mindset
- Influencing senior executives
- Expertise in Articulate Rise
- Corporate culture reinforcement
Certification
APMG- Change management foundation (2022)
Level 3 Certificate in Principals of Management and Leadership (2020)
Level 5 Diploma in Learning and Development (2019)
CeMAP (2013)
Timeline
Learning and development specialist
Aldermore Bank
2021.07 - Current
Training Manager
Capita Lending services
2018.01 - 2021.07
Trainer
Capita Lending services
2015.01 - 2018.01
Business Trainer (Branch Network)
The Co-operative Bank
2011.01 - 2015.01
Academy Coach (Mortgage Telephony)
The Co-operative Bank
2010.01 - 2011.01
Mortgage Arranger (Mortgage Telephony)
The Co-operative Bank
2009.01 - 2010.01
General Insurance Advisor (Branch Network)
Britannia Building Society
2008.01 - 2009.01
Customer Relationship Advisor
Britannia Building Society
2003.01 - 2008.01