Elizabeth Winder
Ongar,Essex
Summary
Experienced professional in administrative and operational support with a focus on enhancing efficiency in healthcare settings. Proven ability to manage teams and oversee patient flow while ensuring compliance with regulations. Strong analytical skills and a commitment to improving patient care through collaborative teamwork.
Overview
21
21
years of professional experience
21951
21951
years of post-secondary education
Work history
System Resilience Officer Hertfordshire and West Essex ICB
HWE ICB
Harlow
10.2019
- Daily oversight of system pressures across ICB footprint.
- Supporting Head of Urgent and Emergency Care (UEC) and Resilience in planning and managing work streams.
- Attending System Resilience meetings and deputizing for senior leaders when required.
- Collaborating with system partners to maintain performance and resolve risks and issues.
- Facilitating resolution of issues, including pathway barriers and patient flow concerns.
- Leading operational reporting requirements, including submissions to NHS England.
- Managing projects to support Urgent Care Recovery program and organizational objectives.
- Managed project initiatives that aligned with Urgent Care Recovery programme and organisational goals.
- Representing ICB at system-wide meetings with partner organizations.
- Providing escalation support and assurance when additional intervention is needed.
- Working within HWE SCC as Support officer.
- Oversaw system pressures to support effective operational decisions across ICB footprint.
- Collaborated with system partners to address performance issues and enhance patient flow.
- Supporting training of new SCC support officers.
- Supporting SCC with transformation.
- Maintained high standards of personal conduct, contributing to positive work environment.
- Worked diligently under pressure whilst preserving high-quality output.
- Responded promptly and effectively to emergencies using established protocols.
- Collaborated with colleagues for effective teamwork.
Assistant Service Manager
Princess Alexandra Hospital
Harlow
10.2019 - 04.2022
- Supporting capacity and flow within ED department and ensuring continuous delivery of high-quality patient care.
- Supporting Service Manager in delivering operational targets and monitoring performance.
- Managing data, tracking performance metrics, and ensuring compliance with hospital targets.
- Managed daily operations ensuring seamless service delivery.
- Trained new staff members to improve the overall service quality.
- Managing ED Doctors Rota including all return to works; training; study / exam time.
- Managing team of Trackers (4) - completing all appraisals, sickness / return to works, rotas, career progressions etc.
- Supporting clinical lead with interviewing prospective ED Doctors.
- Facilitated regular meetings to keep staff informed about updates and changes.
- Monitored employee performance, identifying areas of improvement.
- Working with agencies to fill ED rota gaps.
- Acute Hospital Trust
Emergency Department Tracker
Princess Alexandra Hospital
Harlow
10.2016 - 10.2019
- Minimize 4 hour breech wait
- Ensure patients are seen in timely order
- Oversaw daily operations to achieve high productivity levels.
- Chase ED doctors for patient plans within hospital guidelines
- Ensure Specialty doctors come to see patients within 30 minutes of referral
- Escalate issues to ED Consultant on shop floor and Bed management team
- To assist nurses with ED Screen, keeping it up to date with patients plans
- Attending bed managers meetings
- To ensure there are no 12 hour bed waiting breeches
- Keeping shift manager up to date on patient plans
- Taking hand over plans from ED doctors and Specialty teams, ensuring nurses are aware
- Assist patients with queries both in person via telephone
- Manage team of four trackers
- Updating and managing Trackers Rota
- Organising Bank shifts ensuring department is covered at all times ensuring increased performance
- Acute Hospital Trust
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Reporting to (job title): ED Service Manager
Department Assistant – Children’s Emergency Department
Princess Alexandra Hospital
Harlow
09.2015 - 10.2016
- Working on reception in Children’s Accident and Emergency department.
- First point of contact for parents and children attending ensuring professionalism and support is given.
- Booking patients in on arrival and alerting nurses to anyone concerning.
- Supporting patients queries both in department and over telephone.
- Keeping department stocked with all equipment nurses and Doctors require for smooth running shift.
- Coordinate patient screen ensuring patients are seen in time order.
- Safe discharging patients
- File all patient records
- Ensure all notes are copied where appropriate for safeguarding team.
- Use NHS spine to ensure correct patient information is maintained.
- Supporting main ED working additional shifts on Reception.
Senior Lettings Account Manager
Globe Apartments
London
05.2001 - 08.2015
- Taking and processing bookings from variety of sources
- Converting leads to bookings
- Entering all leads and booking information into system accurately and efficiently
- Dealing with re-lets and booking extensions
- Dealing with clients and building strong business relationships
- Dealing with tenant queries
- Coordinating and presenting flat viewings
- Ensuring all necessary preparations are made for client arrivals, including preparing keys and welcome letters
- Work closely with other team members providing support for bookings and enquiries
- Liaising with apartment providers & partners to establish availability
- Managing large corporate accounts
- Raising invoices and handling deposit refunds
- Working with CFP software
- Identifying new contacts; develop sales leads and respond to sales opportunities
- Produce quotations and written confirmation to clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintenance – ensure apartments are kept to high quality and standard – organising weekly spot checks; portfolio of +70 apartments
- Liaising with maintenance team to ensure any issues are dealt with quickly and efficiently with little inconvenience to in house guest
- Liaising with Landlords ensuring knowledge of bookings / issues are known
- Taking payment / Refunds – attention to detail with clients information and ensuring security at all time with clients delicate credit details
- Agreeing / Negotiating terms and rates with 3rd party providers for corporate accounts
- Generating leads and further business from existing clients Key requirements
- Training junior members of staff
- Impeccable communication skills including very good command of English and clear, friendly telephone manner
- High level of interpersonal skills including ability to interact with people at all levels
- Client and service focused attitude
- Knowledge of MS Office software package (including Outlook, Word, Excel)
- Keen eye for detail and dedication to accuracy
- Ability to compose correspondence in clear, business-style English
- Professional appearance and demeanour
- Assertiveness, ability to work autonomously and in sync within small team, and convert and close enquiry
- Letting Agents
- Reporting to (job title): Lettings Manager
- Reason for leaving (if applicable): Was made redundant after returning from maternity
Education
GCSE - Sociology
Goodmayes Sixth Form
GoodmayesA Level - English Lit
Barking College
BarkingA Level - Sociology
Mayfield High School
GoodmayesGCSE - Economics
Goodmayes Sixth Form
Goodmayes, RedbridgeNVQ2 -
London College of Beauty Therapy (LCBT)
LondonNVQ3 - Beauty Therapy
London College of Beauty Therapy (LCBT)
LondonILM Level 3 apprenticeship -
Harlow College
HarlowEdward Jenner -
NHS Leadership Academy
LondonGCSEs - English Language
Mayfield High School
GoodmayesGCSE - English Literature
Mayfield High School
EssexGCSE - Maths
Mayfield High School
Goodmayes, RedbridgeGCSE - Dual Science
Mayfield High School
GoodmayesGCSE - History
Mayfield High School
GoodmayesSkills
- Team leadership
- Operational performance tracking
- Project management
- Patient flow optimization
- Stakeholder engagement
- Data analysis and reporting
- Capacity planning
- Training and development
- Crisis management
- Performance metrics monitoring
- Risk assessment and mitigation
- Service delivery modeling
- Performance evaluation
- Proactive problem-solving
Training courses attended
- Incident Coordination Centre Room Setup Training Course, HWE ICS, Sept 2024
- JESIP, JESIP, June 2025
- Loggist Training, HWE ICB, Oct 2025
Personal statement
I am an enthusiastic and highly motivated professional with strong interpersonal and organisational skills; tactile with the ability to pick up ideas quickly whilst remaining calm and reliable under pressure.
I work effectively both independently and as part of a team, bringing strong leadership, strategic thinking, and a collaborative approach to working with diverse stakeholders. I am passionate about patient care, driving positive change, and ensuring the best possible outcomes for patients. I enjoy being part of the change.
Timeline
System Resilience Officer Hertfordshire and West Essex ICB
HWE ICB
10.2019
Assistant Service Manager
Princess Alexandra Hospital
10.2019 - 04.2022
Emergency Department Tracker
Princess Alexandra Hospital
10.2016 - 10.2019
Department Assistant – Children’s Emergency Department
Princess Alexandra Hospital
09.2015 - 10.2016
Senior Lettings Account Manager
Globe Apartments
05.2001 - 08.2015
GCSE - Sociology
Goodmayes Sixth Form
A Level - English Lit
Barking College
A Level - Sociology
Mayfield High School
GCSE - Economics
Goodmayes Sixth Form
NVQ2 -
London College of Beauty Therapy (LCBT)
NVQ3 - Beauty Therapy
London College of Beauty Therapy (LCBT)
ILM Level 3 apprenticeship -
Harlow College
Edward Jenner -
NHS Leadership Academy
GCSEs - English Language
Mayfield High School
GCSE - English Literature
Mayfield High School
GCSE - Maths
Mayfield High School
GCSE - Dual Science
Mayfield High School
GCSE - History
Mayfield High School