Elizabeth Willer
Barnet,Hertfordshire
Summary
I am a polite, hard-working, and a versatile person who enjoys working with and interacting with people from different backrounds. I have an eager approach to my work and am always willing to accept constructive criticism in order to improve my skill. I am always able to adapt to new situations swiftly, being flexible and taking initiative when making decisions. I have a broad range of skills achieved from my previous job experience, working independently and with a team of tutors, giving academic and emotional needs to children whilst feeding back to parents, which has developed my responsibilities and experience when working with people. I was able to further develop my communication skills and resilience as a waitress in a fast-paced environment. My current job enables me to be collaborative whilst also work independently - by researching building materials and purchasing them. My eagerness enables me to learn new things everyday.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Office worker
Henry Hardy Builders Ltd
Islington, Greater London
2025.07 - Current
- Answered office phone and directed calls to appropriate personnel.
- Typed emails and sent letters to tenants, managing agents, and subcontractors
- Maintained an organised filing system by ensuring paperwork was properly dated and filed.
- Coordinated job tasks to meet deadlines and maintain workflow
- Represented Henry Hardy Builders Ltd in communications with managing agents and tenants.
- Streamlined filing system with an orderly arrangement of files and folders.
- Sorted mail promptly upon arrival, reduced backlog and confusion in correspondence handling procedures.
- Maintained professional communication for smooth workflow.
Waitress/Barista
Dory's Cafe
High Barnet , Hertfordshire
2023.10 - 2025.07
- Provide excellent customer service to a high standard
- Resolved customer complaints through effective communication, ensuring customer satisfaction.
- Managed multiple orders simultaneously, ensuring timely delivery and customer satisfaction.
- Time management - keeping on top of orders and helping my team when possible
- Trained new waitstaff, enhancing team efficiency and service quality.
- Executed food preparation tasks, including sandwiches and salads, while cooking breakfasts as required.
- Maintained clean and organised dining area for customer comfort.
- Working as a team and communicating clearly
- Assisted with inventory management, streamlined restaurant operations.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Maths and English Tutor
Explore Learning
Barnet, Hertfordshire
2021.12 - 2023.02
- To ensure my knowledge and teaching was up to date and relevant to the primary/secondary school curriculum
- Evaluated student progress regularly, adjusting teaching strategies to enhance learning outcomes.
- Coordinated with parents on pupil progress to ensure consistent improvement in academic performance.
- Fostered positive learning environment through effective classroom management techniques.
- To be an adaptable and empathetic teacher, with a proper conduct of behaviour management and special educational needs
- Safeguarded children (4-16yrs) in my zone and within the centre.
- Acquired a thorough understanding of how to use IT resources (Compass) whilst tutoring in the centre.
- To keep my training up to date in terms of policies and procedures, fire safety, health and safety, Ofsted training, and compliance
- Ensured professional appearance through proper uniform and personal hygiene.
- Cleaned after every tutoring session and tidied up for the next one.
- Notified my manager about shifts I could not tutor one month ahead.
Education
A-Levels - History, Politics, Economics
East Barnet School
Barnet 2021.09 - 2023.06
Skills
- Communication
- Teamwork
- Self-motivation
- Office protocol understanding
- Email correspondence
- Organisational proficiency
- Research competencies
- Reception duties execution
- Purchasing supplies
- Schedule management
- Data entry
- Positivity and enthusiasm
Affiliations
- Language learning - Tagalog & Spanish as well as Art - drawing
References
References available upon request.
Timeline
Office worker
Henry Hardy Builders Ltd
2025.07 - Current
Waitress/Barista
Dory's Cafe
2023.10 - 2025.07
Maths and English Tutor
Explore Learning
2021.12 - 2023.02
A-Levels - History, Politics, Economics
East Barnet School
2021.09 - 2023.06