Elizabeth Sykes

Trained new customer care advisors, buyers, and support staff on processes to enhance service delivery.

Coached administrative staff on key performance issues to improve individual performance.

Delivered improvement targets that increased overall scheduling and service efficiency.

Managed day-to-day scheduling across the whole of the UK.

Reviewed quality of administration work and corrected errors to ensure accuracy and compliance.

Handled compliance concerns using company procedures and documented outcomes carefully.

Made key decisions during operations manager absence to maintain continuity.

• Audited insurance claims for accuracy, supporting correct administration and decisions.

Booking appointments via phone, letter, email, text message.
• Managing managers/supervisors/engineer diaries/workload.
• Operate cloud-based CRM (salesforce) system and good knowledge of all Microsoft packages.

• Following Purchase Order procedure, ordering replacement items/parts/stock.

• Organising collections, deliveries and returns. • Liaising with sub-contractors for repairs and services. • Coordinated travel arrangements for business trips, ensuring timely bookings and suitable accommodations. and accommodation to suit business needs. • Updated clients through email, phone, and daily reports to enhance communication and service delivery. • Resolved customer complaints by investigating issues and providing appropriate solutions. and carrying out full investigations. • Completing customer experience calls, to ensure a positive customer journey.

• Trained new employees and supported colleagues to foster a knowledgeable and effective team. • Monitoring KPIs and SLAs.

Greet customers face to face, providing friendly assistance to enhance shopping experience.

Collect card and cash payments, issue change, and provide receipts.

• Operate the till system and complete transactions correctly.
• Scan and price items at till, ensuring accurate pricing and efficient transaction flow.
• Maintain cleanliness of the checkout area during busy customer periods.
• Restocked shelves with products to ensure availability for customers. and organise products, maintaining a tidy and accessible store environment.

Coordinated installer diaries to organise appointments and prevent scheduling conflicts.

Scheduled installation appointments via phone and email, ensuring clarity in scheduling details.

• Communicated with customers by phone and email to confirm service requirements and address inquiries.