ELIZABETH SMITH

2024–2026 | Planned Career Break – Health Recovery
Took a planned career break to recover from major surgery and serious illness. During this period I also continued my professional development through studying for a BSc in Psychology & Counselling with The Open University, further strengthening my research, analytical and communication skills. I am now fully recovered and ready to return to full-time project delivery.

• Senior role embedded within product and platform teams, supporting product delivery, release governance, and enterprise process improvement across strategic initiatives.
• Partnered with SMP and Product teams to manage product development deliverables, releases, dependencies, and stakeholder communications.
• Supported product lifecycle governance, including:
• Release tracking and reporting
• Dependency management across workstreams
• Sprint retrospectives and continuous improvement
• Designed product and delivery reporting frameworks, providing visibility across platforms and releases.
• Contributed to the design and rollout of the new “180 Process”, documenting product, delivery, and reporting requirements.
• Managed SDLC governance processes (STAR / ONSPRING) for hotel and travel technology initiatives.
• Developed investment and budget tracking templates aligned to product and delivery roadmaps.
• Enabled adoption of Smartsheet as a core product and delivery management tool.
• Environment: Product Management, Agile Delivery, Enterprise Platforms, Travel Technology

• Delivered a global Sales Enablement Platform (3,000 users, $4m budget).
• Led platform integrations across CRM, ERP, and product data hubs.
• Supported digital commerce product launches (eBooks, global e-commerce).

• A flagship role within Travelport’s enterprise transformation and product modernisation agenda, delivering core commercial, data, CRM, billing, and platform capabilities used globally.
• Led multiple enterprise product initiatives supporting Travelport’s commercial and operational backbone:
• CRM platforms
• Product catalogues
• Customer information hubs
• Billing & revenue systems
• Acted as a bridge between Product, Technology, Finance, Sales, and Operations, ensuring platforms delivered measurable business value.
• Key Product Initiatives
• CRM Sales Cloud (Oracle Sales Cloud)
• Global CRM replacement programme (c.900 users, $2m budget).
• Retired legacy CRM platforms and implemented a modern, integrated CRM solution.
• Enabled standardised sales processes, data capture, and performance insights across regions.
• Cost Centre Remediation – Customer Profitability Model
• Delivered a foundational data and commercial product enabling customer-level profitability reporting.
• Integrated multiple systems (CIDB, iLink, BRM, EDW, Finance systems).
• Enabled Finance and Commercial teams to move from assumptions to data-driven margin insights.
• Agency Process Automation (APA) Programme
• Multi-year programme delivering:
• Product Catalogue (Next Gen)
• DealBuilder → CIDB automation
• Global Customer Request workflows
• Simplified product definitions, improved data accuracy, and reduced manual processes across 30+ entities.
• Standard Stack Country Migrations
• Led complex migrations of national entities onto Travelport’s core platforms.
• Defined AS-IS / TO-BE product and process models, ensuring regulatory and operational alignment.
• Owned roadmaps, backlogs, and prioritisation in Jira.
• Oversaw data migration, system integration, and platform readiness.
• Introduced new ways of working, governance checkpoints, and portfolio dashboards.
• Managed global stakeholders, suppliers, and internal teams.
• Mentored PMs and teams on product thinking and delivery discipline.

• Product delivery for Microsoft D365 ERP and BI platforms across 25 countries.
• Focus on reporting, analytics, and data-driven decision-making.

• Worked with AI product teams on data quality, testing, and platform outputs.

• Governance and delivery of major ERP and digital transformation programmes.
• Established PMO standards, reporting, and portfolio governance.