Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Rakesh Bhatoolaul

Rakesh Bhatoolaul

Croydon,City of London

Summary

I am confident that my extensive skills and diverse experience make me an excellent candidate for the Neighbourhood Response Officer position. With over 10 years of experience as a customer service professional and liaison between consumers and organizations, I bring strong communication, conflict resolution, and organizational skills that enable me to deliver outstanding service while maintaining the highest level of integrity.

My background as an empathetic Care Worker has further strengthened my ability to engage respectfully and compassionately with individuals from diverse backgrounds, providing sensitive support and fostering trusting relationships. I understand the critical importance of being visible and accessible within the community and pride myself on building positive, trusting connections with residents, businesses, and local partners.

Through previous roles, I have developed excellent problem-solving skills that allow me to respond effectively and calmly in challenging situations. I am experienced in gathering intelligence, identifying crime trends, and taking proactive steps to prevent anti-social behavior by working collaboratively with local agencies to achieve the best outcomes.

My approach is solution-focused and adaptable, comfortable working independently or as part of a team, and flexible in my working hours to meet the evolving needs of the community. With a good understanding of local issues and a passion for public service, I am motivated to make a real difference by enhancing safety, trust, and wellbeing within neighborhoods.

Overall, my combination of community engagement expertise, practical enforcement experience, and dedication to service equips me to contribute positively and effectively as a Neighborhood Response Officer.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work history

LiveSmart Manager

Clarion Housing
Dorking, Surrey
06.2024 - Current
  • Fostered a positive work environment with regular team-building activities.
  • Maintained inventory control, reduced stock shortages.
  • Supervised project timelines for timely completion.
  • Fostered good landlord-tenant relations through clear communication.
  • Facilitated resident events, promoted positive tenant engagement.
  • Promptly addressed unacceptable tenant behavior to ensure smooth housing operations.
  • Liaised with maintenance teams to address repairs swiftly, enhancing tenant comfort levels.
  • Managed cases involving anti-social behaviour effectively, improving neighbourhood harmony.
  • Undertook risk assessments whilst managing properties, ensuring safety regulations were met.
  • Participated in safeguarding procedures for vulnerable individuals within the housing community.
  • Handled sensitive information confidentially respecting data protection laws and tenant privacy.
  • Enhanced resident satisfaction by addressing and resolving housing-related issues promptly.
  • Maintained accurate records of all interactions with tenants, aiding in service delivery tracking.
  • Collaborated with social services for improved tenant welfare.
  • Worked closely with other agencies such as mental health services or police when necessary.
  • Conducted home visits, ensuring the safety and well-being of residents.

Senior care worker

Ambleside Care Lodge
Thornton Heath, Croydon
02.2023 - 02.2024
  • Championed best practices to promote dignity and safety of six residents.
  • Employed tact and diplomacy to resolve complex issues involving residents.
  • Inspired professionalism in team of four by maintaining and monitoring high standards of client care, in line with company standards.
  • Adhered to care planning processes to generate accessible and concise care plans for six residents.
  • Connected with service users on personal level by employing active listening and interpersonal skills to establish meaningful rapport.
  • Established and maintained clear, accurate records and communication systems pertaining to clinical and care delivery.
  • Employed outstanding supervisory skills to plan, allocate and delegate work appropriately to guarantee maximum efficiency.
  • Provided specialist support to clinical team by reviewing and updating risk assessments, care plans and care reviews.
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
  • Transported clients to appointments and completed errands.
  • Administered medication with rigorous planning and recordkeeping.
  • Championed patient independence, actively involving service users in care plan development.
  • Observed and documented vital signs, promptly reporting abnormalities for monitoring.
  • Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
  • Implemented support plans into service users' daily activities.
  • Updated doctors and family members on client progress.

Client Service Manager

Shareworks By Morgan Stanley
UK
01.2021 - 02.2023
  • Setting Up SAYE invitations and maturity events
  • Motivated and supported an internal team to achieve each client's goal
  • Managed all client communications, conflict resolution, and compliance issues
  • Provided detailed reports on performance, efficiency, and client satisfaction
  • Follows high standards of business and professional ethics
  • Completing tasks within the desired SLA and managing SAYE allotments
  • Developed relevant and engaging communications to internal employees.
  • Acted as liaison between clients and internal departments to streamline communication.
  • Led regular client reviews to assess satisfaction levels and identify areas for improvement.
  • Proactively channelled customer feedback to relevant departments to promote continuous process improvement.
  • Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
  • Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
  • Maintained comprehensive understanding of clients' needs and expectations.
  • Confidently handled customer enquires and transactions within high volume call environment.
  • Nurtured strong client relationships to boost satisfaction and loyalty.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.

Customer Service Advisor

Shareworks By Morgan Stanley
UK
01.2017 - 01.2021
  • Receiving and dealing with customers by phone and Email
  • Offered detailed advice on product and service benefits.
  • Participated in staff meetings to discuss new developments.
  • Delivering excellent service on how to use, transact and monitor accounts
  • Escalating customer issues to the appropriate teams for a prompt resolution
  • Handling customer queries with ease and maintaining customer satisfaction
  • Assisting with training of new staff members to the team
  • Producing and maintaining reports when requested
  • Complaints lead, managing complaints and escalations.

Motor Assistant Coordinator

Allianz Global Assistance UK
UK
01.2016 - 01.2017
  • Working with Mercedes-Benz Motor Operations Team to deliver an efficient response to requests for motor assistance
  • Guiding all customer issues to a satisfactory conclusion
  • Resolved 90% of complaints at first point of contact, exceeding target of 80%
  • Promptly notifying the relevant colleagues of any urgent unresolved issues
  • Maintained in-depth knowledge of products and services
  • Utilising in-house systems to ensure that accurate costings are given.

Parts Driver/Cleaner

Volvo Truck & Bus South
UK
01.2014 - 01.2016
  • Inspected vehicles and informed customers about faults and diagnosis
  • Provided cost-effective solutions to address vehicle problems
  • Ensured that safety and security guidelines were followed during MOTs
  • Utilized hand and power tools to perform repair tasks.

Customer Service Advisor

MACE Group / WSP Croydon
UK
01.2010 - 01.2013
  • Developed strong, proactive, customer-focused relationships with customers
  • Responded to contractor & customer requests (phone, email, web) by answering questions, providing information, and presenting solutions
  • Prepared reports by collecting and analysing information
  • Analysed data to identify trends, and flagged issues
  • Wrote and formatted memos, letters, notes, and other documents.

Administrative Assistant

Croydon Council Adult Services & Housing
UK
01.2008 - 01.2009
  • Managing the surveyor handhelds system, ensuring they were prepared use
  • Maintaining reports from surveys pertaining to the council's stock condition
  • Coordinating meetings with tenants and managing schedules
  • Designed and implemented an efficient new method of collating spreadsheet
  • Reporting on matters of urgency and liaising with other teams to address concerns with properties or occupants.

Education

Master of Business Administration - Executive MBA In Business

University of East London
London
05.2023 - 04.2024

Certification in Business Management -

2019

UK TEFL Qualification -

CIEH Level 2 in Food Safety in Catering - undefined

GNVQ in Intermediate Business -

John Ruskin College
Selsdon

Skills

  • Time Management
  • Decision Making
  • Leadership
  • Problem-Solving
  • Critical Thinking
  • Financial Management
  • Team worker
  • Public Relations
  • Trouble-shooter
  • Experienced individual with the knowledge and training to lead other members of a team, including working knowledge of resource allocation, customer satisfaction evaluation, and strategic planning strategies
  • Professional and courteous individual who always goes above and beyond to ensure comfort and satisfaction not only of clients and customers, but also of fellow employees
  • Wide knowledge of the English language provides the ability to listen and communicate effectively
  • Aware of data protection and confidentiality policies
  • Abides by all company protocols and best practices
  • Experienced in data entry, accurate record-keeping, handling written / telephone correspondence, coordinating schedules, and managing database records
  • Adapts quickly to new situations & environments and responds effectively
  • Vulnerable Adult Safeguarding
  • Patient moving and handling
  • Health monitoring
  • Care planning processes
  • Medication administering
  • Clinical leadership
  • Clinical support
  • Medication administration
  • Care plan development
  • Care needs assessment
  • Meal preparation
  • Safeguarding knowledge
  • Personal hygiene assistance

References

References available upon request.

Timeline

LiveSmart Manager

Clarion Housing
06.2024 - Current

Master of Business Administration - Executive MBA In Business

University of East London
05.2023 - 04.2024

Senior care worker

Ambleside Care Lodge
02.2023 - 02.2024

Client Service Manager

Shareworks By Morgan Stanley
01.2021 - 02.2023

Customer Service Advisor

Shareworks By Morgan Stanley
01.2017 - 01.2021

Motor Assistant Coordinator

Allianz Global Assistance UK
01.2016 - 01.2017

Parts Driver/Cleaner

Volvo Truck & Bus South
01.2014 - 01.2016

Customer Service Advisor

MACE Group / WSP Croydon
01.2010 - 01.2013

Administrative Assistant

Croydon Council Adult Services & Housing
01.2008 - 01.2009

Certification in Business Management -

UK TEFL Qualification -

CIEH Level 2 in Food Safety in Catering - undefined

GNVQ in Intermediate Business -

John Ruskin College
Rakesh Bhatoolaul