Elizabeth Peters
Business Development Representative
London
Summary
I’m a driven Business Development Representative with a passion for building strong client relationships and finding growth opportunities. Throughout my career, I’ve delivered practical solutions that meet client needs, drive revenue, and expand market presence.
At Beeswax, a subsidiary of Freewheel/Comcast (a Fortune 50 company), I gained hands-on experience in the fast-moving SaaS AdTech space. This taught me how to adapt quickly, stay on top of industry trends, and tackle challenges in a constantly changing environment. My strengths in communication, relationship-building, and problem-solving, combined with a proactive mindset, have helped me thrive under pressure and deliver results.
I’m motivated by the chance to learn and grow. I excel at managing customer relationships and take pride in building partnerships that last. As I look ahead, I’m excited to bring my experience in sales, business development, and client management to a new role where I can make a real impact and contribute to a team’s success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Representative
FreeWheel
London, United Kingdom
07.2023 - Current
- Built the Business Development Representative role and processes from scratch as the first hire in the position, consistently exceeding sales expectations by creating a scalable workflow for outreach and client engagement.
- Initiated high-value conversations, directly contributing to $800K in revenue from enterprise clients through tailored sales approaches.
- Designed and implemented outreach strategies using advanced tools like Salesloft, Apollo, and LinkedIn Sales Navigator, optimising lead generation efficiency.
- Cultivated strong client relationships by proactively addressing challenges, delivering value-focused solutions, and positioning Beeswax as a trusted partner.
- Maintained regular communication cadences with key stakeholders, producing detailed performance reports, and presenting actionable insights to guide strategic decisions.
- Conducted in-depth account research and industry trend analysis to craft personalised, high-impact outreach strategies aligned with client-specific objectives.
Customer Service Specialist
GFM Holdings
London, United Kingdom
05.2020 - 10.2020
- Provided exceptional customer service at GFM Holdings through phone, email, and chat, effectively resolving client inquiries with professionalism and empathy while fostering positive customer experiences.
- Proactively identified client pain points and implemented timely solutions, achieving a significant improvement in first-contact resolution rates.
- Collaborated with cross-functional teams to address and resolve complex challenges, ensuring seamless and efficient solutions that enhanced overall client satisfaction.
- Designed and delivered customized service packages tailored to the unique needs of individual clients, leading to increased client retention and strengthened long-term relationships.
- Maintained meticulous documentation of client interactions and feedback, contributing to the development of improved processes and service offerings.
- Consistently exceeded performance targets by upholding a client-first approach and delivering measurable results in customer satisfaction.
Rescue Co-ordinator
Call Assit
Colchester, United Kingdom
12.2018 - 08.2019
- Managed high-pressure situations with composure and efficiency, providing critical assistance to individuals stranded on live highways, ensuring their safety, and delivering support with urgency and care.
- Acted as the primary point of contact, coordinating seamlessly with rescue services, law enforcement, and customers to facilitate swift and effective resolutions.
- Leveraged advanced organisational and communication skills to handle multiple incidents simultaneously, while maintaining a clear focus on prioritising safety.
- Achieved a 97% customer satisfaction rate by consistently delivering exceptional service, and demonstrating a commitment to addressing clients' needs in challenging circumstances.
- Provided detailed incident reports and feedback to stakeholders, contributing to the refinement of safety protocols, and service delivery standards.
Education
Bachelor of Science - Psychology
Nottingham Trent University
Nottingham 09.2019 - 07.2023
Skills
Excel proficiency
Timeline
Business Development Representative
FreeWheel
07.2023 - Current
Customer Service Specialist
GFM Holdings
05.2020 - 10.2020
Bachelor of Science - Psychology
Nottingham Trent University
09.2019 - 07.2023
Rescue Co-ordinator
Call Assit
12.2018 - 08.2019
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