Elizabeth Peters
Business Development Representative
London
Summary
I’m a driven Business Development Representative with a passion for building strong client relationships and finding growth opportunities. Throughout my career, I’ve delivered practical solutions that meet client needs, drive revenue, and expand market presence.
At Beeswax, a subsidiary of Freewheel/Comcast (a Fortune 50 company), I gained hands-on experience in the fast-moving SaaS AdTech space. This taught me how to adapt quickly, stay on top of industry trends, and tackle challenges in a constantly changing environment. My strengths in communication, relationship-building, and problem-solving, combined with a proactive mindset, have helped me thrive under pressure and deliver results.
I’m motivated by the chance to learn and grow. I excel at managing customer relationships and take pride in building partnerships that last. As I look ahead, I’m excited to bring my experience in sales, business development, and client management to a new role where I can make a real impact and contribute to a team’s success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Representative
FreeWheel
London, United Kingdom
07.2023 - Current
- Built the Business Development Representative role and processes from scratch as the first hire in the position, consistently exceeding sales expectations by creating a scalable workflow for outreach and client engagement.
- Initiated high-value conversations, directly contributing to $800K in revenue from enterprise clients through tailored sales approaches.
- Designed and implemented outreach strategies using advanced tools like Salesloft, Apollo, and LinkedIn Sales Navigator, optimising lead generation efficiency.
- Cultivated strong client relationships by proactively addressing challenges, delivering value-focused solutions, and positioning Beeswax as a trusted partner.
- Maintained regular communication cadences with key stakeholders, producing detailed performance reports, and presenting actionable insights to guide strategic decisions.
- Conducted in-depth account research and industry trend analysis to craft personalised, high-impact outreach strategies aligned with client-specific objectives.
Customer Service Specialist
GFM Holdings
London, United Kingdom
05.2020 - 10.2020
- Provided exceptional customer service at GFM Holdings through phone, email, and chat, effectively resolving client inquiries with professionalism and empathy while fostering positive customer experiences.
- Proactively identified client pain points and implemented timely solutions, achieving a significant improvement in first-contact resolution rates.
- Collaborated with cross-functional teams to address and resolve complex challenges, ensuring seamless and efficient solutions that enhanced overall client satisfaction.
- Designed and delivered customized service packages tailored to the unique needs of individual clients, leading to increased client retention and strengthened long-term relationships.
- Maintained meticulous documentation of client interactions and feedback, contributing to the development of improved processes and service offerings.
- Consistently exceeded performance targets by upholding a client-first approach and delivering measurable results in customer satisfaction.
Rescue Co-ordinator
Call Assit
Colchester, United Kingdom
12.2018 - 08.2019
- Managed high-pressure situations with composure and efficiency, providing critical assistance to individuals stranded on live highways, ensuring their safety, and delivering support with urgency and care.
- Acted as the primary point of contact, coordinating seamlessly with rescue services, law enforcement, and customers to facilitate swift and effective resolutions.
- Leveraged advanced organisational and communication skills to handle multiple incidents simultaneously, while maintaining a clear focus on prioritising safety.
- Achieved a 97% customer satisfaction rate by consistently delivering exceptional service, and demonstrating a commitment to addressing clients' needs in challenging circumstances.
- Provided detailed incident reports and feedback to stakeholders, contributing to the refinement of safety protocols, and service delivery standards.
Education
Bachelor of Science - Psychology
Nottingham Trent University
Nottingham 09.2019 - 07.2023
Skills
Excel proficiency
Knowledge of saas products
Email campaign software use
Lead generation software use
CRM Software proficiency
Project management systems
Email marketing expertise
Digital advertising platforms
Market research
Cold calling techniques
Client relationship building
Performance reporting
Time-management
Active listening
Timeline
Business Development Representative
FreeWheel
07.2023 - Current
Customer Service Specialist
GFM Holdings
05.2020 - 10.2020
Bachelor of Science - Psychology
Nottingham Trent University
09.2019 - 07.2023
Rescue Co-ordinator
Call Assit
12.2018 - 08.2019