Elizabeth Olatunji

• Raise and schedule repair jobs via phone, email, and in-person resident interactions.

• Use Oneserve, Synthesis, and Consona systems to log repairs, check tenant details, and monitor job status.

• Manage administrative communications with residents, departments, and external parties (e.g., TMOs and property management agencies).

• Track and progress Work In Progress (WIP) repairs using Excel spreadsheets.

• Coordinate with internal teams and contractors to ensure customer satisfaction.

• Provide consistent support and updates to residents, ensuring trust and service standards are upheld.

• Delivered high-quality customer service, creating welcoming guest experiences that encouraged repeat visits.
• Maintained service standards in line with company policies, ensuring consistent customer satisfaction.
• Anticipated guest needs and addressed issues proactively, supporting smooth and efficient operations.
• Collaborated with team members to ensure accuracy and speed in a fast-paced service environment.
• Prepared dining areas and beverages to a high standard, including table setups and drink service.

• Delivered fast, friendly, and accurate service in high-volume environments, enhancing the customer experience.
• Prepared food and beverages to quality standards within tight timeframes.
• Applied food safety and hygiene training to maintain clean and compliant work areas.
• Provided tailored product recommendations and resolved customer enquiries efficiently.
• Handled cash and card payments using POS systems, ensuring accuracy and confidentiality.

• Welcomed customers and provided personalised support with product selection and purchases.
• Delivered attentive, helpful service, contributing to a positive in-store experience.
• Managed store operations, including opening, closing, and floor preparation.
• Advised customers based on preferences, driving sales and customer satisfaction.
• Located specific items on request, ensuring efficient and responsive assistance.

• Picked and packed items efficiently, consistently meeting productivity targets.
• Moved stock safely using manual handling, forklifts, and lifting equipment.
• Loaded and unloaded vehicles to support smooth warehouse operations.
• Ensured goods were securely loaded for dispatch in line with protocols.
• Reported issues and damages promptly to maintain workflow and safety.

• Supported safe and orderly operations at vaccination centres through effective crowd and traffic management.
• Enforced social distancing and health protocols in line with government guidelines.
• Greeted and checked in patients, providing clear guidance on vaccination procedures.
• Informed patients of pre-vaccine requirements and monitored their wellbeing post-vaccination.

• Performed picking and packing tasks in a fast-paced environment, meeting daily targets.
• Followed strict health and safety procedures to ensure a compliant work environment.
• Handled and stored products with care to minimise damage and maintain quality.
• Attended mandatory Health & Safety training to support safe operational practices.

• Handled phone enquiries and redirected calls to relevant wards, ensuring efficient communication.
• Shadowed a Physician Associate to gain insight into clinical duties and patient care.
• Participated in seminars to develop healthcare knowledge and professional skills.
• Organised and filed patient records to support smooth administrative processes.
• Transported blood samples to appropriate wards, aiding timely diagnostics.