Elizabeth Ogunmokun
East Kilbride,South Lanarkshire
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work history
Virtual assistant
Advans Group
11.2018 - Current
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Scheduled meetings, conferences and appointments.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
- Received, sorted and distributed incoming mail.
- Typed and proofread documents with zero errors.
- Organised travel and accommodations arrangements within assigned budgets.
- Created expense reports with matching receipts.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
Customer service officer
Power Holding Company of Nigeria
Lagos, Nigeria
05.2018 - 08.2021
- Responded to customer queries and provided excellent customer service.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Maintained excellent client satisfaction by providing in-depth support.
- Registered customer information to maintain accurate records.
- Promptly responded to inquiries and requests from prospective customers.
- Prepared necessary forms to complete transactions.
Education
Master of Business Administration - Business Administration in Skills and Leadership Practise
Edinburgh Napier University
Edinburgh 09.2023 -
Skills
- Data Entry
- Project scheduling
- Schedule management
- Training and Development
- Inventory control
- Bookkeeping
- Process Improvement
- Microsoft Office
- Excel proficiency
- Payroll administration
- Database management
- Case Management
- Call handling
- Project support
- Correspondence management
- Social media account management
- Google Workspace
- Communication skills
- Social media marketing
- Time management
- Public relations
- Customer-focused
- Programme development
- Team building
- Problem-solving
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Master of Business Administration - Business Administration in Skills and Leadership Practise
Edinburgh Napier University
09.2023 -
Virtual assistant
Advans Group
11.2018 - Current
Customer service officer
Power Holding Company of Nigeria
05.2018 - 08.2021
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