Elizabeth Muthoni
Nairobi
Overview
5
5
years of professional experience
Work History
Receptionist
PLOCS HR Limited
Nairobi
05.2023 - 01.2025
- Assisting with the passport application.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Graphic design.
- Managed incoming calls, directing them to appropriate staff members.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, Scanning and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted clients and visitors in a friendly and professional manner.
- Coordinated office supplies inventory and placed orders as needed.
- Maintained cleanliness and organization of the reception area.
- Communicated effectively with team members to enhance office operations.
Cyber Cafe Attendant
Joskar Cyber Cafe'
Kiambu
04.2020 - 03.2023
- Assisted customers with computer usage and internet access.
- Maintained cleanliness and organization of the cyber cafe environment.
- Monitored computer equipment for functionality and performance issues.
- Ensured timely opening and closing procedures for the cafe operations.
- Maintained constant and timely service for servers.
- Supported promotional activities to enhance customer engagement in the cafe.
- Tackled additional tasks to become more knowledgeable in business.
- Greeted customers and provided them with information about products and services offered by the cafe.
- Monitored usage of computers by customers and ensured proper functioning of all machines during peak hours.
- Installed hardware components such as memory cards, graphic cards, hard drives into computers.
- Assisted customers in setting up accounts for internet access and email use.
Education
Diploma - Executive Virtual Assistant
MTF Institute of Management, Technology And Financ
Online06-2025
Certificate - Virtual Assistant
ALX AFRICA
Online09-2024
Certificate - Graphic Design
Africa Digital Media Institute(ADMI)
Nairobi02-2020
Skills
- Administrative support
- Customer service
- Graphic design
- Project management
- Time management
- Data entry
- Appointment scheduling
- Office organization
- Effective communication
- Performance improvement
- Travel arrangements
- Mail handling
- Meeting preparation
- Travel coordination
- Travel planning
- Information protection
- Transcription and dictation
- Typing speed
- Calendar management
- Scheduling appointments
Timeline
Receptionist
PLOCS HR Limited
05.2023 - 01.2025
Cyber Cafe Attendant
Joskar Cyber Cafe'
04.2020 - 03.2023
Diploma - Executive Virtual Assistant
MTF Institute of Management, Technology And Financ
Certificate - Virtual Assistant
ALX AFRICA
Certificate - Graphic Design
Africa Digital Media Institute(ADMI)