ELIZABETH MUGAMBI
LONDON,City of Westminster
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Volunteer Kitchen Assistant
LHA London
Greater London, City of Westminster
2023.04 - Current
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Observed health and hygiene standards to minimise food contamination.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Used kitchen equipment as instructed and to safety protocols.
Chief Operating Officer
Real Estate Family Business
Nairobi, Kenya
2020.12 - 2023.01
- Improved operational performance in line with strategic objectives.
- Created innovative business solutions to drive the brand to success.
- Developed quarterly business plans to evaluate cost projections.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Motivated staff to drive delivery and exceed targets.
- Instilled an attitude of teamwork and collaboration for productive working relationships.
Revenue assistant
RUJWASCO
Nairobi, Kenya
2019.12 - 2020.12
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Analysed financial information to develop and implement appropriate collection initiatives.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
Insurance consultant
Saham Assurance
Nairobi, Kenya
2014.06 - 2016.07
- Highlighted value-add opportunities to improve client cover and increase revenue.
- Advised on risk and compliance factors to establish suitable insurance products.
- Resolved customer queries quickly and professionally to maintain satisfaction.
- Developed contingency plans to deal with emergencies.
Education
Master of Arts - Diplomacy and Global Politics
University of Westminster
London 2023.01 -
Bachelor of Arts - International Relations
United States International University, Africa
Nairobi/Kenya 2017.09 - 2021.08
Skills
- Effective leadership skills
- Attention to detail
- Exceptional client care
- Highly organised
- Problem-solving skills
- Time management skills
Languages
English
Fluent
Swahili
Fluent
Spanish
Beginner
Timeline
Volunteer Kitchen Assistant
LHA London
2023.04 - Current
Master of Arts - Diplomacy and Global Politics
University of Westminster
2023.01 -
Chief Operating Officer
Real Estate Family Business
2020.12 - 2023.01
Revenue assistant
RUJWASCO
2019.12 - 2020.12
Bachelor of Arts - International Relations
United States International University, Africa
2017.09 - 2021.08
Insurance consultant
Saham Assurance
2014.06 - 2016.07