Elizabeth Messenger
Bolton
Summary
Organised and dedicated person with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Payroll Administrator
FORGE Solutions
Bury
07.2021 - 06.2022
- Administered confidential payroll records, meticulously maintaining data integrity.
- Provided administrative support to accounting department.
- Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
- Handled challenging situations with sensitivity and understanding.
- Dispensed forms such as P45s and P60s accurately and on time.
- Used payroll software to streamline processes for increased efficiency.
- Managed employee records on database to maintain accuracy and updated information.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Bar Staff Member
HAP Solutions
Manchester
01.2023 - Current
- Upsold and cross-sold additional products and services to maximise event spending.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Sales Associate
WH Smith
Manchester
09.2017 - 06.2021
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built long-term relationships with customers and generated referrals from existing clients.
- Understood customer needs to craft exceptional sales journeys.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
A-Levels - Classics, History, English
Pendleton 6th Form College
Salford 09.2018 - 06.2020
GCSEs - Math's, English, History, Literature, IT, Biology, Physics, Chemistry, Food Tech, French
St.Ambrose
Salford 09.2013 - 06.2018
Skills
Grammar expertise
Proofreading
File and data retrieval systems
Data organisation
Invoicing and billing
CRM systems familiarity
Multi-line phone systems
Excellent telephone and email etiquette
Timeline
Bar Staff Member
HAP Solutions
01.2023 - Current
Payroll Administrator
FORGE Solutions
07.2021 - 06.2022
A-Levels - Classics, History, English
Pendleton 6th Form College
09.2018 - 06.2020
Sales Associate
WH Smith
09.2017 - 06.2021
GCSEs - Math's, English, History, Literature, IT, Biology, Physics, Chemistry, Food Tech, French
St.Ambrose
09.2013 - 06.2018