Elizabeth McCallum
Wishaw,North Lanarkshire
Summary
I am a qualified Chartered CIPD Level 5 HR professional, with 17 years’ knowledge and practical HR experience. I have been involved in different areas of HR from all general HR administration tasks, invoicing, recruitment, pension, payroll, employment law legislation across different countries, Visa and right to work requirements, and new system implementations. I am highly organised, used to prioritising and working to deadlines. I'm fully confident working as an individual but also a great team player who will develop positive relationships within any business.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
People Operations Specialist
Truevo Payments Ltd
Birkirkara, Malta (working remotely)
12.2022 - 08.2025
- All general HR operations tasks – first point of contact via HR mailbox, following SLA’s, updating colleague records, processing leavers, onboarding of new employees, absence recording and all types of leave on the HR system, providing references and visa letters and documentation, arranging maternity meetings and exit interviews etc.
- Employee Check-Ins – Regular check-ins with employees from different departments to make sure everything is well.
- Recruitment – I reviewed candidate CV’s, co-ordinated interviews, participated with Head of Departments in these and lead HR interviews.
- Payroll tasks – checking payroll for all different entities every month – UK, Malta, South Africa, Italy, Finland, Czech Republic, and contractors.
- HR Systems Used – Bamboo, Lattice, MS office, Slack, Google Workspace, Confluence, Ollie Health, and KnowBe4.
- HR System Responsibilities – Ensuring the HR system Bamboo is kept up to date with all employee changes. I had ownership of the Lattice employee performance system, I monitored the information on this, sent out performance reviews, collected information via engagement surveys and held training sessions for any changes. I was also a facilitator for the company wellbeing platform Ollie Health and worked with the Ollie Health contact providing feedback to ensure the best service for all employees. I was responsible for updating all employee information on our Confluence employee platform.
- Policy Updates – Ensuring attendance at webinars and use of my CIPD membership for employment updates, relating to all entities employed with the company. I updated policies and the employee handbook based on these.
- Reports – I produced regular reports on absence, leave, policy signatures and any ad hoc information required for department Chiefs.
- Work Permits / VISA’s - I collaborated with new employees and current employees in the UK and Malta, to provide information for work permits and visas. I engaged in this process from beginning to end and was responsible for keeping track of renewals needed and collecting the information needed for these in advance.
HR Services Assistant
Esure
Glasgow, Glasgow City
09.2007 - 11.2022
- All general HR Administration / HR Services tasks – all colleagues letters, first point of contact via HR mailbox and telephone, updating colleague records, processing leavers, absence, and all types of leave on the HR system, providing references and visa letters, arranging maternity meetings and exit interviews.
- Payroll tasks – communicating with external payroll providers, calculating leavers, redundancies, meeting monthly deadlines to upload all necessary files, solving salary issues for colleagues, and conducting monthly checks to ensure payroll for the month is correct.
- Benefits Portal – uploading monthly files, answering queries, communicating with different vendors and screensharing with colleagues to solve any access issues.
- Policy Team – updating policies for the company, providing input from a colleague / payroll perspective for HR Business Partner’s and the Executive team. Also producing guides for all colleagues for maternity, paternity, and absence.
- Invoice processing – Using the Oracle system to raise PO’s, receipt these, setting up new suppliers and collaborating with the finance team to ensure all terms are met.
- HR Systems – Currently using the Resource Link HR system. I have also used Snowdrop and IAW. I have had extremely useful experience of several types of HR system in this role.
- Reports – I have produced reports when requested from the HR System on absence, leavers, annual leave, any information needed. I also use these to complete National Statistics surveys on behalf of the company.
- Recruitment – I have been involved in all areas of recruitment at various stages. This has included producing contracts, keeping candidates engaged, disclosure checks, arranging welcome packs and organising induction groups. I have had light involvement in interviews with HR Specialists and CV screening.
HR Administrator / Assistant
William Grant & Sons
Bellshill, North Lanarkshire
08.2007 - 09.2007
- Company Overview: This was a temporary role to cover long term absence in the team through a recruitment agency Michael Page
- This role comprised of Administration, recruitment, and payroll tasks.
- I left this role to join esure.
- This was a temporary role to cover long term absence in the team through a recruitment agency Michael Page
Education
Post Graduate Diploma - CIPD Human Resource Management
Glasgow Caledonian University
Glasgow 09.2006 - 06.2007
BA - Social Sciences
Glasgow Caledonian University
Glasgow 09.2003 - 06.2006
European Computer Driving License - Diploma
Glasgow Caledonian University
Glasgow 11.2009 - 01.2010
Skills
- HR experience spanning over 17 years
- Strong HR Administration and Shared Services experience which has led to excellent communication skills
- Experience of contributing to the development of HR policies and procedures Using my ability to view these from a colleague, payroll / HR perspective
- Experience of annual review processes, submissions to payroll and annual bonus processes
- End to end recruitment experience, from viewing CVS’s and interviews, to sending out contracts, disclosure checks, references and adding colleagues to company systems
- Involved in the successful implementations of new HR systems and Benefits platforms whilst fully remote working
- Can work successfully in a team or independently, whether this is remotely or hybrid working
- Strong interpersonal and networking skills with the ability to forge successful relationships quickly to achieve objectives
- Can learn any new task / system efficiently in any setting
- Strong analytical, planning and organisation skills – dealing with multiple tasks and deadlines under pressure
Accomplishments
- Involved in the successful implementation of a new performance system (Bamboo), mental wellbeing platform (Ollie Health).
- Produced a company Employee Handbook used for all onboarding and current employees.
- Involved in the successful processing of UK VISA sponsorship in the UK and work permits in Malta.
- Being consistently on top of all UK, Malta, SA, and European employment law changes that would affect the business.
- First point of contact and support system for all employees.
- Involved in the successful implementation of three new HR systems, two payroll providers and new company benefits platform.
- Produced a maternity information booklet for all esure colleagues.
- Consistent high performance and ‘going the extra mile awards.’
- Heavily involved in the policy group, updating maternity, paternity, hybrid working and disciplinary policies.
- Nomination for Best Support Award in the full company awards.
- Currently providing advice and support as the first point of contact for all esure colleagues and managers.
Timeline
People Operations Specialist
Truevo Payments Ltd
12.2022 - 08.2025
European Computer Driving License - Diploma
Glasgow Caledonian University
11.2009 - 01.2010
HR Services Assistant
Esure
09.2007 - 11.2022
HR Administrator / Assistant
William Grant & Sons
08.2007 - 09.2007
Post Graduate Diploma - CIPD Human Resource Management
Glasgow Caledonian University
09.2006 - 06.2007
BA - Social Sciences
Glasgow Caledonian University
09.2003 - 06.2006
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