Elizabeth Mattinson
Stanley,Durham
Summary
Experienced leader in operational excellence with a proven ability to drive projects from inception to completion. Demonstrated success in optimizing processes to enhance customer satisfaction and foster collaboration. Strong strategic planning and resource management skills, coupled with effective team leadership and employee engagement. Committed to creating positive work environments that promote employee well-being and operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Embracing Care
12.2022 - Current
- Oversaw staff performance monitoring and developed targeted improvement plans.
- Cultivated employee morale and well-being through implementation of positive practices that enhance career development and job satisfaction.
- Conducted performance reviews to identify areas for development and recognise high achievers.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Support Worker
Embracing Care
11.2021 - 12.2022
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Generated detailed reports to document clients' progress.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Coordinated with social services and other agencies to access additional support for clients, facilitating comprehensive care.
Horse Groom
North East Carriage Company
02.2013 - 11.2021
- Led horses to and from stables and fields, employing attention to detail to minimise potential injuries.
- Applied protective gear to horses, such as boots or blankets, according to weather conditions and individual sensitivities.
- Removed manure and regularly replaced bedding in stalls to comply with cleanliness and sanitation standards.
- Maintained clean and safe stabling environments, regularly disinfecting stalls and managing waste disposal efficiently.
- Assisted in training young and inexperienced horses, employing gentle techniques to acclimatise them to grooming and handling.
- Regularly inspected horses to identify signs of ill health, swiftly reporting issues and treating minor ailments and injuries.
- Mucked out stables, yards and fields to remove urine and fresh droppings.
- Prepared horses for competitions and events, including plaiting, clipping, and tack cleaning for presentation standards.
- Provided comprehensive care for horses, including feeding, grooming, and health monitoring to maintain optimal well-being.
- Maintained daily feeding and watering schedule, adhering to strict dietary requirements.
- Facilitated smooth loading and unloading of horses during transportation, minimising stress and ensuring safety.
- Responded calmly and effectively to emergencies, administering first aid and contacting veterinary services when necessary.
- Administered medications and treatments as prescribed by veterinarians to support horse health and recovery.
- Tacked up and untacked horses to prepare for commencement and completion of outings.
- Observed customer requests in specific grooming and styling requirements.
- Supervised junior grooms and volunteers, providing training and feedback to uphold high standards of equine care.
- Fostered a positive and respectful environment within the stable, promoting teamwork and a shared commitment to horse welfare.
- Liaised with farriers to schedule regular hoof care and shoeing, preventing lameness and promoting healthy hoof growth.
- Provided comprehensive grooming services, including washing, brushing, and trimming horses' coats for optimal health and presentation.
Skills
- Performance monitoring
- Employee training
- Team building
- Project management
- Regulatory compliance
- Care plan development
- Data documentation
- Staff mentoring
- Leadership skills
- Department management
- Outstanding customer service
- Administrative procedures
- Stable maintenance
- Grooming techniques
- Positive attitude
- Communication skills
Certification
- UK manual driving licence
- Level 3 Diploma In Adult Health and Social Care
- Level 3 Certificate in Animal Management
Timeline
Manager
Embracing Care
12.2022 - Current
Support Worker
Embracing Care
11.2021 - 12.2022
Horse Groom
North East Carriage Company
02.2013 - 11.2021