Summary
Overview
Work history
Education
Skills
Languages
Timeline
AssistantManager

Elizabeth Mathew

Luton,Herefordshire

Summary

Dynamic professional with a strong foundation in client communication and relationship building, adept at understanding client needs and delivering tailored solutions. Motivated and results-driven professional with a strong background in sales, customer engagement, and team leadership across retail and service-based industries. Proven ability to communicate effectively with clients across multiple channels, understand their needs, and deliver tailored solutions that drive customer satisfaction and business growth. Experienced in achieving sales targets, handling customer queries, and supporting smooth daily operations. Adept at managing contracts, overseeing administrative tasks, and contributing to local marketing efforts. Now seeking to apply this skill set to the dynamic field of real estate, bringing a consultative approach, excellent interpersonal skills, and a passion for helping clients make informed property decisions.

Overview

4
4
years of professional experience

Work history

Assistant Manager

Shurgard
Luton, Bedfordshire, Bedfordshire
10.2024 - Current
  • Customer Communication & Engagement – Proficient in engaging with customers across various channels: in person, by phone, online, and via email. Adept at advising and guiding potential customers through products and services.
  • Sales & Target Achievement – Demonstrated success in renting storage units and meeting/exceeding monthly sales targets through persuasive communication and solution-focused selling.
  • Customer Support & Relationship Management – Skilled at assisting existing customers with queries, concerns, and service issues, ensuring a high standard of customer satisfaction and retention.
  • Administrative & Contract Management – Experienced in managing customer contracts, handling documentation, and maintaining accurate records while supporting daily operational needs.
  • Marketing & Advertising Support – Play an active role in promoting the business locally through marketing initiatives and advertising strategies to boost visibility and attract new customers.
  • Telephone & In-Person Communication – Strong verbal communication skills, both over the phone and face-to-face. Known for clarity, friendliness, and professionalism in all interactions.
  • Problem Solving & Conflict Resolution – Calm and effective in managing customer issues, resolving conflicts, and implementing proactive solutions.

Assistant Manager of Sales

Caffe Nero
London Luton Airport, Bedfordshire
10.2023 - 09.2024
  • Sales & Target Management: Actively drove daily and weekly sales performance by motivating the team, upselling products, and ensuring sales targets were consistently met or exceeded.
  • Customer Engagement & Communication: Maintained high standards of customer service by effectively communicating with a diverse customer base, handling feedback with professionalism, and ensuring a welcoming environment.
  • Problem Solving & Situational Response: Dealt efficiently with customer complaints, last-minute staffing issues, and operational disruptions, ensuring smooth resolution while maintaining service quality.
  • Team Support & Leadership: Supported the Store Manager in supervising daily operations, training new team members, and promoting a positive team culture focused on collaboration and performance.
  • Operational Efficiency: Oversaw stock levels, coordinated shift planning, and ensured compliance with food safety and hygiene standards

Shift Manager

Starbucks
London Luton Airport, Bedfordshire
04.2021 - 08.2023
  • Customer Interaction & Service Excellence: Delivered high-quality customer service in a fast-paced airport environment, ensuring every guest had a positive experience. Resolved customer concerns calmly and effectively, demonstrating empathy and professionalism.
  • Effective Communication: Maintained clear and friendly communication with customers and team members. Handled high-pressure situations with confidence, ensuring customer satisfaction even during peak hours.
  • Team Leadership: Led shift teams by assigning tasks, providing real-time feedback, and ensuring smooth daily operations. Supported and motivated colleagues to meet service and quality standards.
  • Training & Mentoring: Trained new team members in customer service practices, communication techniques, and product knowledge to uphold the Starbucks experience.
  • Operational Support: Assisted with opening/closing procedures, stock management, and cash handling to maintain operational efficiency and compliance.

Education

A-Levels - Commerce

St Annes Pre University College
Coorg, Karnataka
05/2018 - 03/2020

GCSEs - Business

Marygiri English Medium School
Sreekandapuram, Kerala
05/2017 - 03/2018

Skills


  • Client Communication & Relationship Building
    Experienced in interacting with diverse clients through in-person consultations, phone calls, emails, and digital platforms Skilled in building rapport, understanding client needs, and offering tailored solutions that lead to high satisfaction and long-term relationships
  • Sales & Target Achievement
    Proven ability to meet and exceed sales goals across multiple roles Successfully rented storage units, upsold products in hospitality, and consistently achieved store targets by identifying opportunities and converting interest into results
  • Customer Handling & Issue Resolution
    Calm and confident in managing customer concerns, resolving complaints efficiently, and ensuring service recovery Skilled at turning negative experiences into positive outcomes while maintaining brand reputation
  • Consultative Selling Approach
    Adept at advising customers on suitable products and services based on their individual needs — a core skill transferable to real estate consultations and property advisory roles
  • Administrative & Contract Management
    Proficient in handling customer contracts, documentation, and day-to-day administrative operations Detail-oriented and organized, ensuring accuracy and compliance in every step of the customer journey
  • Marketing & Local Promotion Support
    Played a key role in in-store marketing and promotions to attract new customers and boost visibility — a transferable skill for property marketing and lead generation in real estate
  • Operational Support & Store Management
    Hands-on experience in managing daily operations, staff coordination, stock levels, and workplace safety, ensuring smooth business performance and customer satisfaction
  • Negotiation & Influence
    Effectively influenced customer decisions in retail and service settings through clear communication, confidence, and trust-building — valuable for negotiating property deals
  • Technical Proficiency
    Competent with Office 365, POS systems, and digital communication tools Fast learner of systems and platforms relevant to client management and property listings
  • Time Management & Adaptability
    Demonstrated ability to juggle multiple responsibilities, meet deadlines, and quickly adapt to new challenges, environments, or customer needs

Languages

English
Fluent
Kannada
Fluent
Malayalam
Native
Tamil
Fluent
Hindi
Upper intermediate

Timeline

Assistant Manager

Shurgard
10.2024 - Current

Assistant Manager of Sales

Caffe Nero
10.2023 - 09.2024

Shift Manager

Starbucks
04.2021 - 08.2023

A-Levels - Commerce

St Annes Pre University College
05/2018 - 03/2020

GCSEs - Business

Marygiri English Medium School
05/2017 - 03/2018

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Elizabeth Mathew