- Traveling
- Paddle boarding
- Family Time
Elizabeth Martin
Darlington,County Durham
Summary
Skilled Shift Manager with a strong background in customer service and team leadership. Expertise in cash handling, conflict resolution, and safety compliance drives operational efficiency and customer satisfaction. Experienced in supervising teams, enhancing training programmes, and maintaining quality control. Previous role as Military Officers' Mess Steward refined event coordination and communication abilities.
Overview
9
9
years of professional experience
Work History
Shift Manager
JRA Family Restaurants LTD Mcdonalds
Catterick Garrison, North Yorkshire
08.2019 - Current
- Supervised team of 15, delegating tasks and tracking performance to ensure operational efficiency.
- Issued clear staff instructions to hit production output during busy periods.
- Coordinated with kitchen and front-of-house teams to keep service seamless.
- Monitored staff performance and developed improvement plans to drive continuous progress.
- Coordinated training and mentoring initiatives to enhance team skills and performance.
- Resolved customer complaints with diplomacy, delivering timely solutions to raise satisfaction.
- Resolved customer complaints with tact, turning dissatisfied guests into repeat customers.
- Answered customer enquiries and issues promptly to maintain satisfaction levels.
- Handled cash processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Monitored worker behaviours and enforced safety standards for consistent protection.
- Maintained workplace safety by following occupational and environmental health requirements.
- Supported employee morale by promoting career development and job satisfaction practices.
Military Officers Mess Steward
Aramark
Catterick Garrison, North Yorkshire
01.2018 - 07.2019
- Delivered silver dinner service to high standards with consistent table presentation.
- Facilitated service by applying rank information to enhance efficiency. to support smooth service flow.
- Coordinated events and balls, ensuring timely execution and adherence to arrangements.
- Maintained immaculate finishes on items through careful polishing and storage.
- Cleaned and refreshed living areas between guest stays for readiness.
Education
Diploma of Higher Education - Advanced Shift Leadership Course
Mcdonalds University
London 01-2023
Diploma of Higher Education - Shift leadership course
Mcdonalds University
London 01-2022
NVQ Level 2 - Health & Beauty
Darlington Collage
Darlington, DAL01-2017
Skills
- Financial accuracy
- Workplace safety standards
- Service flow optimisation
- Efficiency improvements
- Quality control
- Customer support
- Customer engagement
- Effective communication
- Team leadership
- Staff supervision
- Training development
- Workforce training
- Performance coaching
- Conflict resolution
- Motivational leadership
- Time management
- Maintenance oversight
Interests
Timeline
Shift Manager
JRA Family Restaurants LTD Mcdonalds
08.2019 - Current
Military Officers Mess Steward
Aramark
01.2018 - 07.2019
Diploma of Higher Education - Advanced Shift Leadership Course
Mcdonalds University
Diploma of Higher Education - Shift leadership course
Mcdonalds University
NVQ Level 2 - Health & Beauty
Darlington Collage