Elizabeth Lawley
Cheadle,Stockport
Summary
Accomplished professional currently studying towards level 5 CIPD, focused on employee relations, training and development, and P&L management. Demonstrates strong leadership and team-building skills, fostering workforce engagement while maintaining a calm demeanour under pressure. Skilled in fostering positive workplace environments and resolving conflict through effective communication. Committed to supporting organisational goals and continuous improvement.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
HR advisor
Warren James Jewellers
Reddish, Stockport
11.2024 - Current
- Ensured compliance to employment regulations by staying updated on latest HR policies.
- Managed complex employee relations issues to minimise workplace conflicts for employees over 200 stores.
- Managed grievance handling procedures efficiently, reducing instances of internal conflict.
- Implemented flexible working arrangements for improved work-life balance of employees.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
General manager
Whitbread PLC
Nationwide,
07.2011 - 07.2024
- Managed a number of diverse teams of up to 50 staff members, at locations with ranging customer base and turnovers between 15k-45k per week.
- Motivated teams whilst giving gold standard training to become a site of expertise within the company, where I then became responsible for the induction and training of external recruits.
- Professionally managed multiple full consultation processes for team members to end result.
- Regional lead in employee relation cases.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Managed all in site employee relation issues, such as performance excellence, absence management, grievances, flexible working agreements.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Delivered all training and development programs to team, including personal development plans.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Maintained organisational compliance with applicable legislation and regulations, inclusive of risk assessments and all health and safety tasks.
- Delivered business strategy to drive revenue and operational efficiencies.
Education
A-Levels - 4 A-levels grade A-C
Cardinal Griffin RC High School
Staffordshire 09.2000 - 06.2007
Bachelor of Arts - Business Managment
Staffordshire University
Stoke-on-Trent 09.2008 - 05.2011
Skills
- Leading workplace investigations
- Training and Development
- Exceptional communication
- Absence management and holiday tracking
- P&L management
- Leadership
Certification
Personal license holder
First aid trained
Timeline
HR advisor
Warren James Jewellers
11.2024 - Current
General manager
Whitbread PLC
07.2011 - 07.2024
Bachelor of Arts - Business Managment
Staffordshire University
09.2008 - 05.2011
A-Levels - 4 A-levels grade A-C
Cardinal Griffin RC High School
09.2000 - 06.2007
Similar Profiles
Kendal KellyKendal Kelly
Sales Advisor at Warren James JewellersSales Advisor at Warren James Jewellers
Mahmoud AbdelgawadMahmoud Abdelgawad
Sales advisor at Warren James JewellersSales advisor at Warren James Jewellers
Momina ZubairMomina Zubair
Customer Service Assistant at Warren James JewellersCustomer Service Assistant at Warren James Jewellers
Suman BibiSuman Bibi
Remote tutor at PrivatelyRemote tutor at Privately
Adam BirdAdam Bird
Head of Marketing & Communications at Priestley CollegeHead of Marketing & Communications at Priestley College