Elizabeth Kenny
Kirkcudbright,Dumfries and Galloway
Summary
A highly organised and reliable professional with exceptional skills in customer service, telephone operation, and email correspondence. Demonstrates a positive outlook, patience, and composure while efficiently booking appointments and preparing meeting rooms. Adept at resolving conflicts, sorting mail, planning client events, and providing polite client care. Known for attention to detail, clear communication, active listening, and remaining calm under pressure.
Overview
25
25
years of professional experience
Work History
Kitchen assistant
Galloway Lodge Preserves
Gatehouse of Fleet, Dumfries and Galloway
08.2021 - Current
- Stored ingredients properly, extending their freshness dates significantly.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Observed health and hygiene standards to minimise food contamination.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
Head Housekeeper/ Relief Receptionist
HPB Coo Palace
Borgue, Dumfries and Galloway
04.2019 - 08.2021
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
- Instructed staff on use of new cleaning tools, improving their productivity levels.
- Ensured adherence to safety protocols, reducing incidents of workplace accidents.
- Managed laundry operations, ensuring clean linens at all times.
- Enhanced cleanliness standards with strict implementation of hygiene regulations.
- Maintained a clean and healthy environment by regularly supervising housekeeping duties.
- Improved condition of rooms to boost guest comfort by implementing strict cleaning standards.
- Addressed guest complaints promptly, improving overall customer experience.
- Prioritised tasks effectively to meet tight deadlines during peak seasons.
- Trained new members of the team, ensuring high quality service delivery.
- Inspected rooms before check-in to ensure top-notch services for guests' arrival.
- Managed and supervised a team of 7 housekeeping staff to consistently exceed guest expectations.
Fish production worker
West Coast Sea Products
Kirkcudbright, Dumfries and Galloway
04.2009 - 04.2019
- Improved production efficiency by performing quick, precise cuts on fish.
- Sustained a safe working environment by following health and safety protocols diligently.
- Adhered closely to company procedures for cutting and preparing seafood items, ensured uniformity across all batches.
- Observed all food safety guidelines to minimise risk of contamination during processing and packaging tasks.
- Fostered good team morale through clear communication and collaboration during busy shifts.
Housekeeper/kitchen manager
Abernathy Trust, Barcaple
Ringford, Dumfries and Galloway
03.2000 - 03.2009
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Maintained high hygiene standards for improved living conditions.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Prepared children's meals for healthier eating habits.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Promoted safety through checking household appliances to prevent potential hazards.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Collaborated with other kitchen staff, fostering a team-oriented environment.
- Assisted in cost control measures pertaining to procurement of ingredients.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Monitored inventory levels, reducing waste through strategic meal planning.
- Adapted cooking methods to create new dishes without compromising on taste or quality.
- Audited regularly expiration dates on packaged foods-ensured no outdated stock was used.
- Assisted in menu planning for special events or occasions at restaurant.
- Enhanced customer satisfaction by preparing and serving high-quality meals.
Education
Business Studies -
Technical College
Dumfries 08/1981 - 06/1982
Hygiene Certificate. -
Dumfries and Galloway Technical College
DumfriesSkills
- Positive outlook
- Patience and composure
- Telephone operation
- Email correspondence
- Meeting room preparation
- Customer Service
- Calm under pressure
- Attention to Detail
- Resolving conflict
- Efficient appointment booking
- Organised and reliable
- Well-presented
- Mail sorting
- Client event planning
- Active listening
- Clear communication
- Polite client care
- Cleanliness standards compliance
- Nutritional knowledge
- Organisational efficiency
- Kitchen first aid
- Equipment handling
- Menu planning support
- Respectful collaboration
- HACCP certification
- Stock management
- Quality Control
- Inventory management
- Food storage safety
Affiliations
- Walking with my dogs and gardening.
References
References available upon request.
Timeline
Kitchen assistant
Galloway Lodge Preserves
08.2021 - Current
Head Housekeeper/ Relief Receptionist
HPB Coo Palace
04.2019 - 08.2021
Fish production worker
West Coast Sea Products
04.2009 - 04.2019
Housekeeper/kitchen manager
Abernathy Trust, Barcaple
03.2000 - 03.2009
Business Studies -
Technical College
08/1981 - 06/1982
Hygiene Certificate. -
Dumfries and Galloway Technical College
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