Elizabeth Jane Crowther
Leigh-on-Sea,Essex
Summary
Dynamic professional with expertise in effective coaching methods and time management proficiency, delivering tailored training programmes that enhance organisational performance. Demonstrates communication excellence and flexibility in training approach, ensuring bespoke systems training meets diverse needs. Skilled in mentoring capabilities, presentations, and demonstrations, committed to fostering growth and development within teams.
Overview
36
36
years of professional experience
Work history
Regional Trainer
Person Centred Software
Leigh on Sea, Essex
07.2024 - 07.2025
- Delivered comprehensive training to new customers during onboarding of digital care recording system.
- Fostered collaborative learning environment to encourage knowledge sharing among participants.
- Supported customers by providing additional information and signposting as needed.
- Promoted open communication to enhance participant engagement in workshops.
- Liaised closely with management, ensured alignment of training objectives with business goals.
Client Success Manager (Key Accounts)
Person Centred Software
10.2022 - 07.2024
- Nurturing relationships with my clients at a senior level in order to support them towards their objectives, both structured/planned and on an ad-hoc basis
- Ensuring large scale implementations ran smoothly for clients
- Working alongside various colleagues within the Operations department to ensure the successful implementation of products and systems for clients
- Providing quotes for clients and highlight key areas of our connected care systems that will benefit clients, including demonstrations that can lead to sales
- Proactively communicating with clients in order to deliver key details, in some cases positive and in others this required considered delivery of messages and information that was less positive and required tact and diplomacy
Quality Development Manager
Runwood Homes
02.2020 - 10.2022
- Delivering focussed training within care/nursing homes to staff at all levels and support them to adopt and/or improve their use of digital recording to evidence compliance and person-centred care via the PCS Mobile Care Monitoring system, this resulted in the system being embedded in over 36 care homes.
- I worked proactively with care and nursing homes to negotiate a plan to troubleshoot non-compliance relating to care recording which has raised standards across 30 care/nursing homes.
- I designed and delivered bespoke training sessions at various levels (Carers, Care Team Leaders through to Directors internally and also the external Quality Assurance Team) tailored to individual requirements, both in person and via Zoom and Microsoft Teams.
- I designed Quality and Compliance audit documentation, enabling homes to self-assess more effectively.
- I worked closely with the Regional Operations Directors when they required a bespoke audit in order to support their monitoring.
- I created clear support and guidance documents for homes in their compliance and monitoring, issuing this to up to 60+ of the homes in the UK.
- I was a member of the strategic planning team in relation to Person Centred Software (PCS) and management of the system within homes.
- I led on Person Centred Software Management and GDPR compliance in relation to the system, working closely with the Quality & Compliance Director and providing reports/data as required when Safeguarding concerns/Coroner inquests necessitate.
- Delivering additional training around various topics including Mental Capacity Assessments, Accident/Incident reporting, Care Plan writing, Person-Centred recording.
Wellbeing & Dementia Services Manager (Essex region)
Runwood Homes
08.2019 - 02.2020
- Supporting 10 care homes within the Essex region to deliver high standards of wellbeing and active engagement for residents
- Supervision of staff within those homes
- Designing and Delivering Dementia Awareness Training to groups of staff
- Carrying out quality assessments/audits and producing reports with feedback to the Care Home Managers and Regional Operations Directors
- Promoting the company Wellbeing Strategy throughout the homes though forums, team and 1:1 meetings
- Leading and supporting colleagues to deliver high standards of interaction, activity, engagement, mealtime experience, etc.
Pathology Support Services Supervisor
Pathology First
Basildon
10.2018 - 08.2019
- Supervising and line-managing a team of Laboratory Assistants in order to process patient samples in accordance with Standard Operating Procedures.
- Staff appraisal and performance management.
- Planning and organising training and development activities within the Specimen Reception Department.
- Quality Lead for the Specimen Reception Department, writing the annual Quality Audit Schedule and conducting horizontal and vertical audits.
- Participation in staff recruitment, induction, managing staff rotas and HR functions.
- Management of daily activities within the department in order to meet targets and Key Performance Indicators.
- Responsibility for non-conformance resolution involving root cause analysis.
Integrated Advice Officer/Social Care Assessor
Focus Adult Social Work
North East Lincolnshire
04.2012 - 10.2018
- Promoting a professional front line service to clients, carers, members of the public, other professional colleagues and all other stakeholders who make contact with Adult Social Care, providing advice, information and guidance, and ensuring that all details provided and records of these communications are accurate and current.
- Completing social care assessments, screening / triage and risk assessments (either on the telephone or face to face) in order to inform speed/urgency/priority levels.
- Interpreting and implementing accurately the resources priority framework.
- Identifying the individual care needs of adults and where appropriate developing support plans and commissioning support.
- Developed positive relationships with domiciliary care providers who were commissioned to provide support following care assessments.
- Identifying and alerting safeguarding issues to the relevant team(s) appropriately according to policy and procedure.
Programme Manager
Linkage Community Trust
Grimsby
01.1990 - 09.2011
- Company Overview: Linkage Specialist College for students with Special Educational Needs
- Participation in whole-college strategic planning, self-assessment and review in order to drive standards upwards and lead progressive change
- Management of Individual Educational Programmes for students with a range of disabilities within the college, enabling staff to contribute effectively to student achievement
- Leadership of a team of colleagues, including line management, resources/budget allocation, training, conducting of appraisals and performance management, leading to ‘Outstanding’ Ofsted grades
- On-call college management responsibility, guiding and leading colleagues through challenging and unpredictable situations
- Chairing formal review meetings attended by a range of external professionals (social workers, careers officers, etc) parents/carers and internal colleagues, in order to develop clear progression plans and promote collaboration
- Direct liaison with external agencies and other professionals in relation to student programmes, funding issues, individual support requirements and future planning
- Successful design and implementation of baseline assessment processes in order to demonstrate achievement and facilitate progression, producing assessment packs and devolving training/guidance
- Direct teaching responsibility (regularly receiving excellent teaching grades during internal and external observations)
- Responsibility for authoring reports for internal and external audiences, including Ofsted inspectors
- Effective Data and Management Information Systems analysis, in order to measure progress and achievement and inform future planning and development
- Using judgement to interpret, prioritise and communicate targets to colleagues within my team.
- Linkage Specialist College for students with Special Educational Needs
Education
Certificate in Education (post-compulsory sector) - Education
Grimsby Institute
GrimsbyAdvanced Certificate in Marketing - Marketing
Grimsby Institute
GrimsbySkills
- Effective coaching methods
- Time management proficiency
- Communication excellence
- Flexibility in training approach
- Mentoring capabilities
- Training programme delivery
- Presentations and demonstrations
- Bespoke systems training
Affiliations
- Fitness, hiking/walking, meditation, reading, cooking, music, sport.
Volunteering work
I recently volunteered for the Pancreatic Cancer charity by greeting and supporting runners at the finish line at the London Marathon 2025. I also enjoyed a great day recently supporting musical artists behind the scenes at a local Folk Festival as a volunteer.
Timeline
Regional Trainer
Person Centred Software
07.2024 - 07.2025
Client Success Manager (Key Accounts)
Person Centred Software
10.2022 - 07.2024
Quality Development Manager
Runwood Homes
02.2020 - 10.2022
Wellbeing & Dementia Services Manager (Essex region)
Runwood Homes
08.2019 - 02.2020
Pathology Support Services Supervisor
Pathology First
10.2018 - 08.2019
Integrated Advice Officer/Social Care Assessor
Focus Adult Social Work
04.2012 - 10.2018
Programme Manager
Linkage Community Trust
01.1990 - 09.2011
Certificate in Education (post-compulsory sector) - Education
Grimsby Institute
Advanced Certificate in Marketing - Marketing
Grimsby Institute
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