Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raymond Aigbekaen

Dagenham,United Kingdom

Summary

Compassionate and dedicated Mental Health Support Worker with over 2 years of experience in providing holistic support to individuals with mental health challenges. Skilled in conducting assessments, developing personalized care plans, and delivering therapeutic interventions. Expertise in crisis intervention, de-escalation techniques, and fostering a safe and supportive environment. Adept at collaborating with multidisciplinary teams, advocating for client needs, and promoting mental health awareness. Strong background in maintaining client confidentiality and adhering to ethical standards.

Previous background in providing detail-oriented Customer service in a fast-paced environment. Proven ability to handle customer inquiries, resolve complaints, and ensure high levels of customer satisfaction. Adept at multitasking and managing multiple priorities simultaneously while maintaining a positive and professional demeanour. Strong communication skills and a commitment to improving customer experience through efficient service and effective problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Health care support worker

East London NHS Foundation Trust
London, City of London
09.2023 - Current
  • To take an active role in direct service user care.
  • Ensuring that a service user-centred multi-disciplinary approach to care is present
  • Record observations regarding the assessment of need, including risk assessment
  • Ensuring that all practices are in accordance with Trust policies and instructions provided by the registered nurses
  • Work with other healthcare professionals to provide therapeutic and meaningful activities for service users.
  • Respond to emergencies as they occur and be prepared to act as support where necessary
  • Carry out psychological care for service users e.g. enhanced observations and follow the required reporting protocols
  • Use a range of communication skills to build and maintain therapeutic relationships, resulting in positive patient outcomes and aiding recovery.
  • To communicate with clients and the team ensuring sensitivity to the complex and diverse needs of the clients.

Mental healthcare support worker

Hertfordshire Partnership NHS Foundation Trust
Hertford, Hertfordshire
04.2023 - Current
  • Undertake a range of duties which involve direct patient care, under monitored supervision
  • To assist as instructed in the coordination of care delivery for a caseload of patients for those with mental health problems including those with severe, enduring mental illness and Learning Disability
  • To work through and with the Directorate, psychiatric / learning disability multidisciplinary team, patients and other community agencies as instructed and guided
  • Contribute to the monitoring of the physical environment ensuring that it is safe and conducive to the therapeutic work of the unit/community setting
  • Have informed knowledge and understanding in the psychological, social, physical and spiritual needs of all patients as guided and agreed in a monitored supervisory framework
  • Actively participate in the care and rehabilitation of patients as per the plan of care determined and supervised by a registered practitioner
  • Contribute towards the delivery of care using the recovery approach to provide therapeutic interventions as agreed as part of an ongoing and monitored supervisory framework
  • To support and follow care programmes in line with risk assessment and psychosocial needs, within an agreed and monitored supervisory framework
  • To support recovery outcomes as guided within a clear supervisory framework – with a focus on care plans produced and evaluated by a Registered Practitioner
  • Provide patients and their carers with a culturally sensitive service that gives due consideration to any special needs.
  • To undertake and assist in the organisation of the day-to-day smooth running of department/ ward/unit/ service
  • Contributes towards the ongoing quality of service and care and identifies any risk issues in relation to the patients' health and social care within an agreed and monitored supervisory framework

Community Mental Health Support Worker

Nursdoc
Purley, United Kingdom
04.2022 - Current
  • Assisting clients to achieve personal and treatment-related goals.
  • Supporting clients experiencing substance abuse issues, offering access to additional resources and targeted programs.
  • Supporting clients prone to self-harm, clients with learning disabilities, behavioral difficulties, suicidal ideation, and impulsive risk of aggression.
  • Working with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Maintaining confidentiality of clients' information.
  • Assessing clients and documenting information for records and analysis.
  • Reporting on clients' progress to evaluate service impact.

Healthcare support worker

Belmont recruitment agency
Preston, United Kingdom
01.2022 - 12.2022
  • Supporting and assisting service users with feeding and ensuring accurate documentation in the food and fluid chart.
  • Providing personal care according to the care plan of the service user which mostly includes personal hygiene and care of continence.
  • Recommending service users for specific treatment programs to aid timely recovery.
  • Effectively communicating any observed changes in a service user to the Nurse-in-charge.
  • Involving service users in decision-making and seeking their consent at all times.
  • Planning work schedule with the Nurse-in-charge.
  • Ensuring maximum comfort for service users during movement and handling in line with the individual care plan.
  • Promoting independence and the dignity of service users.
  • Collaborating with external support providers to maintain good care continuity.
  • Taking all necessary precautions to ensure infection control
  • Providing person-centered care for each service user, in their best interest.
  • Effectively communicating with service users and their relatives politely as well as with other members of staff.
  • Regular interaction with service users when providing support
  • Paying attention to the body language of service users unable to communicate verbally.
  • Acting promptly to the requests of service users.
  • Prioritizing workload while ensuring teamwork.

Logistics Coordinator

GIG Logistics
Wole Ariyo off Admiralty way, Lekki Phase 1, Nigeria
05.2017 - 01.2022
  • Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
  • Analysed and reconciled stock differences using Agility software for consistent stock alignment.
  • Oversaw recording and timely dispatch of loads.
  • Liaised with customers to provide order updates and confirm delivery dates and requirements.
  • Communicated with carriers, shipping lines and external haulage contractors.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Selected, trained and performance-managed staff to build results-focused team.

Education

Master of Science - Biomedical Science

London Metropolitan University
London
06.2023

Bachelor of Science - Biochemistry

University of Benin
Nigeria
02.2014

Skills

  • Personal care assistance
  • Superior communication skills (retaining information)
  • Conscientiousness (systematic and thorough approach)
  • Professionalism
  • Situational awareness (Anticipation of risk)
  • Confidentiality
  • Teamwork
  • Assertiveness
  • Effective and timely decision making
  • Positive attitude towards rules and procedures
  • Workload management
  • Excellent writing and documentation skills
  • Accuracy and attention to details

Certification

Prevention and management of violence and aggression (PMVA)

Manual Handling

Foundation Course in Medicines Administration with virtual medicines round (In-depth Version)

Basic life support including the use of AED

Handling Medication & Avoiding Drug Errors - Level 2

Infection Prevention and Control (Level 1)

Safeguarding Children (SOCA) Level 1

Safeguarding Vulnerable Adults (SOVA) Level 1

Coronavirus (COVID-19) Infection Prevention and Control

National Early Warning Score 2 (NEWS2)

Promoting Person Centered Care In Health And Social Care

Equality, Diversity, and Human Rights

Fire safety

Enhanced DBS

Timeline

Health care support worker

East London NHS Foundation Trust
09.2023 - Current

Mental healthcare support worker

Hertfordshire Partnership NHS Foundation Trust
04.2023 - Current

Community Mental Health Support Worker

Nursdoc
04.2022 - Current

Healthcare support worker

Belmont recruitment agency
01.2022 - 12.2022

Logistics Coordinator

GIG Logistics
05.2017 - 01.2022

Master of Science - Biomedical Science

London Metropolitan University

Bachelor of Science - Biochemistry

University of Benin

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Raymond Aigbekaen