Elizabeth Ibe

Results-driven analyst with expertise in data analysis, system optimization, and customer service improvement. Proven success in increasing data accuracy and enhancing system processes. Proficient in SQL, Excel, and Power BI, key for handling data sets, analysis, and reporting. Skilled in systems integration, improving processes like the Halo service desk to align with organizational goals. Strong problem-solving skills, demonstrated by boosting incident resolution efficiency and reducing issue escalations. Eager to support businesses by leveraging data validation, quality improvement, and decision-making enhancements

• SQL Querying: Proven ability to write SQL queries to extract and analyse data, driving business insights and informed decision making.
• BI Software Implementation: Experienced in implementing and working with Business Intelligence tools Qlik Sense & Excel to create, analyse, and visualise data, improving business outcomes.
• Incident Management: Skilled in managing incident tickets from initiation to resolution, ensuring timely and effective issue resolution.
• Stakeholder Relationship Management: Proven ability to build and maintain strong relationships with stakeholders, driving client satisfaction and retention through data-driven solutions.

Data Analysis & CRM:

• Data Analysis: Experienced in analysing data using Excel to identify trends, inform business decisions, and drive business outcomes.
• Customer Relationship Management: Skilled in working with customer data & systems to drive business insights and improve client satisfaction.

• Analysing Data - Babington, Mar 2023 - Jun 2023
• Microsoft Excel - uCertify, Mar 2023 - Jun 202