Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic

Elizabeth Hogan

Brafield on the Green,Northampton

Summary

I am a dedicated Manager with 5 years of experience in customer relations, leading teams and ensuring an excellence in service. I am seeking to develop my career in a Customer Success Manager role. I have a wide range of transferrable skills; which I am seeking to tailor to suit your company to meet needs and deadlines, whilst maintaining professional relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Manager

Rose and Crown Bistro
Yardley Hastings
12.2019 - 01.2025
  • I have developed strong and long lasting relationships with other business owners; as well as customers by addressing their needs and resolving their concerns
  • I have developed excellent conflict resolution skills by effectively handling customer complaints and resolved them with patience in high pressure environments
  • Developed my understanding of the market audience and used this to either upsell products or implement improvements to ensure customer satisfaction is achieved
  • I confidently manage and work within a team to produce an excellent and professional standard of customer service
  • I have the responsibility of cash reconciliation at the end of each business day, together with managing the inventory stock
  • I have worked in all areas within the Bistro, proving I am adaptable to different environments and situations
  • This has developed my skills immensely; ranging from working independently, speaking with other stake holders and leading and managing both full and part time staff

Administration Assistant

Bishopsgate Law
Northampton, Northamptonshire
02.2023 - 07.2025
  • Responsible for answering calls, greeting clients and directing inquiries to the relevant departments
  • Maintained a high level of professionalism whilst handling legal information
  • Ensured clients were satisfied whilst visiting the office
  • Supported senior members of staff with tasks such as documentation management, filing, data entry and organisation within the office

Moot Society Member

Nottingham Trent University
09.2019 - 09.2020
  • Whilst at University, being part of this society has been a transformative experience
  • This enhanced my public speaking skills, legal research and critical thinking
  • This society improved my skills as I was able to research my legal argument and prepare a clear vision, followed my answering difficult questions and adapting to complex issues

Student Ambassador

Nottingham Trent University
09.2019 - 03.2020
  • During my time studying at University, I had the privilege of volunteering as a student ambassador
  • This role allowed me engage with my fellow students and represent the University
  • Not only did this experience improve my interpersonal skills, it also gave me confidence whilst providing tours and participating in wider events

Manager

The Chippery
Earls Barton
06.2016 - 07.2019
  • This was my first experience in a customer-facing role
  • It developed my confidence in dealing with members of the public professionally, as well as handling a busy environment
  • I was promoted to a Managerial position which gave me the responsibility of handling cash reconciliation, handling difficult situations and training new staff members

Education

Bachelor of Laws (LLB) - Upper-Second Class Honours

Nottingham Trent University
09/2019 - 06/2022

A-Levels - Sociology (A), Psychology (B), History (B), Extended Project Qualification (B)

Wollaston Secondary School

GCSEs - 10 GCSEs including A* In English Language, A in English Literature and A in Maths

Elizabeth Hogan (Gissy)

Skills

  • Communication
  • Data Analysis and Reporting
  • Impeccable Customer Service
  • IT Skills - Microsoft Office Suite
  • Problem-Solving & Critical Thinking
  • Time Management
  • Team Leadership
  • Custom Relationship Management
  • Emotional Intelligence
  • Decision Making


Certification

Drivers License, Full UK Driving License and full access to a car.

Custom

  • Travelling; I have visited South-East Asia for four months during two summers at University.
  • Running/Exercise
  • Community Support; I am part of a team of volunteers providing services to vulnerable residents.

Timeline

Administration Assistant

Bishopsgate Law
02.2023 - 07.2025

Manager

Rose and Crown Bistro
12.2019 - 01.2025

Moot Society Member

Nottingham Trent University
09.2019 - 09.2020

Student Ambassador

Nottingham Trent University
09.2019 - 03.2020

Manager

The Chippery
06.2016 - 07.2019

A-Levels - Sociology (A), Psychology (B), History (B), Extended Project Qualification (B)

Wollaston Secondary School

Bachelor of Laws (LLB) - Upper-Second Class Honours

Nottingham Trent University
09/2019 - 06/2022

GCSEs - 10 GCSEs including A* In English Language, A in English Literature and A in Maths

Elizabeth Hogan (Gissy)

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Elizabeth Hogan