Various mainframe systems/web interfaces
Elizabeth Harris
Large Loss Claims - Personal Injury
Summary
- Decisive
- Logical and Objective
- Long-term Strategist
- Assume Leadership naturally
- Efficient - I constantly seek to improve Systems and Innovate
- Controlled; I will challenge and confidently express my own views
- I enjoy working with people, expanding my knowledge and passing this on
Overview
27
27
years of professional experience
Work History
Technical Claims Negotiator
Ageas Insurance Limited
Gloucester
01.2007 - Current
- I work in the Head Office Technical Claims Department - my caseload consists of Motor and Casualty Third Party Personal Injury claims, valued between £100,000-£6m
- I am a Full time Hybrid worker - I work 8 hours Monday-Thursday and 3 hours on a Friday morning
- I've attended: numerous conferences with experts; Trials; JSMs; Mediations and face to face meetings with Claimant solicitors - understanding the true drivers for the Claimant's team and working collaboratively, where possible, I believe encourages the best behaviours
- Relationships with Reinsurers, Brokers and Suppliers are very important to me - I always ensure all Stakeholders are kept fully informed/understand the rationale
- Working as a Team; where everyone has a voice, we're able to think outside of the box and challenge each other, to find the most direct and cost effective solution on cases, is key to me
- I always review my reserves, on receipt of new information. I actively look for opportunities to improve my knowledge of the potential of cases
- I've Mentored many people over the last 15 years, as well as benefitting from Mentoring myself - shadowing more senior colleagues on larger cases
- I am the Fraud Champion for Technical Claims - this involves recording and monitoring our Fraud savings, as well as arranging training and improving our skills in this area
- I am also the Digital Champion for our Team - which involves me in IT Development Projects and I am responsible for training/encouraging the use of new IT Technologies
- Supplier Auditing
Technical Claims Officer
Allianz Plc
Bristol
10.2003 - 01.2007
- Caseload comprised of injury claims valued £30,000-£250,000
- EL, PL, Motor, Products Liability/Defective Workmanship/ Household Liability claims
- Review meetings with Suppliers
- Dedicated contact for 2 large policyholders/attended Health & Safety Surveys
- Face to face discussions with Claimant Solicitors
- Responsible for monitoring service/effectiveness of Rehabilitation
- Quality Control Auditing
- Mentoring
- Recommended use of standard disclosure document to avoid Disclosure Applications
Senior Claims Negotiator
NIG
Bristol
02.2003 - 10.2003
- Handling Casualty and Property Damage claims to £50,000
- Technical Referrals/2nd in Command/conducted Appraisals
- Regular reporting into Head Office
- Local liaison with Underwriters/Brokers
- Developed Administrative Team Member onto Claims Handling
- Compliance Auditor
Litigation Executive
Russell Jones & Walker Solicitors
Bristol
07.2001 - 02.2003
- Represented Union & Police Federation clients - EL, PL and Motor Fast Track Personal Injury claims
- Took all Witness Statements and advised on prospects
- Instructed Medical Experts
- Liaised with funders/set success fees
- Court procedure: Pre action Disclosure Applications as well as issuing Summons and attending to all post litigation procedure
- Managed and developed my own Secretary
Technical Claims Negotiator
Independent Insurance Ltd
Bristol
03.1997 - 06.2001
- Commercial EL/PL, Motor Damage and Property claims to £35,000
- Regular Face to Face meetings with Brokers to discuss claims/service
- Carried out my own External Liability investigations
- Face to face negotiations with Claimant Solicitors
Liability Claims Technician
Iron Trades Insurance Co Ltd
Bristol
08.1995 - 03.1997
- Worked closely with Claims Inspector, dealing with all internal aspects of EL/PL and Occupational Disease claims
- Responsible for biggest Client (formerly British Steel)
Education
ACII -
The Chartered Insurance Institute
04.2001 -
Gordano School
PortisheadSoftware
All Microsoft applications
TEAMS/ZOOM
Document imaging - I work paper free
Interests
Hill walking
Canoeing
Yoga
Avid reader: Thrillers; Psychology; Economics
Gardening
Cooking
Timeline
Technical Claims Negotiator
Ageas Insurance Limited
01.2007 - Current
Technical Claims Officer
Allianz Plc
10.2003 - 01.2007
Senior Claims Negotiator
NIG
02.2003 - 10.2003
Litigation Executive
Russell Jones & Walker Solicitors
07.2001 - 02.2003
ACII -
The Chartered Insurance Institute
04.2001 -
Technical Claims Negotiator
Independent Insurance Ltd
03.1997 - 06.2001
Liability Claims Technician
Iron Trades Insurance Co Ltd
08.1995 - 03.1997
Gordano School