Elizabeth Hamer
West Malling,Kent
Summary
Experienced in leading team members to on-time job completion. Assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. Highly skilled in all aspects of Microsoft Office applications. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new role where hard work and dedication will be highly valued. Bringing more than 6 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
Work History
Duty Manager
SPAR
Gravesend, Kent
04.2023 - 12.2024
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Stored cash floats and delivered secure banking procedures.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Guided and coached staff to achieve individual growth and sales production targets.
- Dealt with customer complaints and rectified product and service issues.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed staff rotas, planning workloads effectively and strategically.
- Maintained documents and records to comply with internal policies and external regulations.
- Coordinated staff training sessions, enhancing team competencies and service standards.
- Oversaw inventory and stock management, optimising levels for operational continuity.
Supervisor
BP
Snodland, Kent
06.2018 - 04.2023
- Worked with customer service to resolve issues.
- Monitored multiple databases to keep track of all company inventory.
- Analysed departmental documents for appropriate distribution and filing.
- Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
- Met incoming customers and provided friendly, knowledgeable assistance.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Displayed and restocked merchandise by following brand guidelines.
- Educated customers on promotions, offers and special events to enhance product sales.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
GCSEs -
Aylesford School Sports College
04.2001 -
Foundation Degree in Arts - Art & Graphic Design
Mid-Kent College
04.2001 - 09.2014
Skills
- Time management
- Strong verbal communication
- Processes and procedures
- Problem solving
- Type 75 WPM
- Extremely organised
- Data management
- Employee management
- Target-driven
- Inventory oversight
- POS operation
- Staff education and training
- Microsoft Outlook, Word and Excel
- MS Office expert
- Cash handling
- Schedule management
References
References available upon request.
Timeline
Duty Manager
SPAR
04.2023 - 12.2024
Supervisor
BP
06.2018 - 04.2023
GCSEs -
Aylesford School Sports College
04.2001 -
Foundation Degree in Arts - Art & Graphic Design
Mid-Kent College
04.2001 - 09.2014
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