Elizabeth Gunes
Summary
Dynamic and adaptable professional with a strong foundation in analytical thinking and effective communication. Skilled in project coordination and emergency services coordination, demonstrating a proven ability to manage complex situations efficiently. Committed to leveraging these competencies to drive organisational success and enhance operational effectiveness.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Emergency Services Coordination
Allservices4u
BARNET
08.2020 - 02.2026
- Provide comprehensive support to the service coordination team, ensuring efficient management of emergency requests for plumbing, electrical, and locksmith services for housing agents, including prominent brands such as Plentific, Nirvana, and Nottingham Geniuses.
- Assist in the development of a client engagement strategy to optimize communication and booking processes for customers requiring urgent assistance.
- Collaborate with service managers during operational planning phases, assisting in scheduling and resource allocation for service delivery.
- Facilitate the preparation of client communications, including email correspondence and service confirmations, to enhance customer satisfaction and streamline service execution.
Property Management Insights Day
Plentific
LONDON
02.2023 - 02.2023
- Attended an immersive one-day program at Plentific through my workplace, gaining first hand exposure to cutting-edge technology in property management and maintenance solutions.
- Participated in sessions with Plentific's experts, exploring how digital platforms optimize tenant communications, streamline maintenance processes, and leverage data-driven decision-making.
- Engaged in discussions on operational efficiency and scalability within property management, enhancing my understanding of technology's impact on client satisfaction and service delivery.
Insurance Sector Insights
Convex
LONDON
10.2020 - 10.2022
- Engaged in a structured work experience program during sixth form, immersing in the insurance sector and gaining insight into various operational functions within Convex Insurance.
- Paired with a dedicated mentor who provided guidance on career development, including personalized CV reviews and interview preparation tailored for the insurance industry.
- Participated in workshops focused on enhancing professional skills, such as effective communication, analytical thinking, and risk assessment, which are vital in the financial services sector.
- Collaborated with team members to understand the intricacies of insurance underwriting and claims processing, developing a foundational knowledge of industry practices.
- Contributed to group discussions on market trends and emerging risks, fostering a keen interest in the dynamic landscape of the insurance sector.
Financial Technology Insights Day
Icon Solutions
LONDON
03.2020 - 03.2020
- Participated in a comprehensive one day insights program at Icon Solutions, immersing in the rapidly evolving world of financial technology and payment systems.
- Engaged in interactive sessions led by industry experts, gaining valuable knowledge about payment innovations, regulatory challenges, and emerging trends within the financial sector.
- Collaborated with fellow participants on a case study focused on real-time payments, enhancing analytical and problem-solving skills in a group setting.
- Received guidance on career pathways in fintech, with actionable advice on skills development and networking strategies tailored for success in the finance industry.
Education
BAC - Accounting With Business Management
Royal Holloway University
EGHAM, UNITED KINGDOM 09.2023 - 02.2026
Skills
- Analytical Thinking
- Effective Communication
- Project Coordination
- Adaptability and Quick
- Emergency services coordination
Languages
Turkish
Fluent
Timeline
BAC - Accounting With Business Management
Royal Holloway University
09.2023 - 02.2026
Property Management Insights Day
Plentific
02.2023 - 02.2023
Insurance Sector Insights
Convex
10.2020 - 10.2022
Emergency Services Coordination
Allservices4u
08.2020 - 02.2026
Financial Technology Insights Day
Icon Solutions
03.2020 - 03.2020