Summary
Overview
Work history
Education
Skills
Languages
TECHNICAL SKILLS
Certification
Interests
References
Timeline
Generic

Elizabeth Epps

Bridgend,Isle of Islay

Summary

Experienced in hospitality management with focus on enhancing guest satisfaction and operational efficiency. Capable of leading diverse teams to deliver exceptional service through strategic planning and strong interpersonal skills. Committed to fostering positive work environment that drives staff performance and customer loyalty.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Accounts administrator

Islay Estates Company
Bridgend, Isle of Islay, Argyllshire
04.2024 - Current
  • Purchase ledger - inputting and coding of invoices (for the whole Estate) accurately into accounting system (Xero).
  • Reconciling accounts and preparing month-end.
  • Sales Ledger - Monitoring and managing payments from customers.
  • Maintaining meticulous financial records to manage income and expenses.
  • Providing general administrative support to the finance department (in England), including data entry, filing, and correspondence
  • Additional duties include Estate vehicle management, game and farm stock reconciliation, ensuring booking portal (Inn Style) for the Estate's holiday properties is kept up to date, general PA duties to the Estate Manager and reception duties.


Administration , Notary Department

Lanzarote Investments Real Estate
Lanzarote
06.2021 - 03.2023
  • Ensure efficient and effective administrative information and assistance to our clients
  • Maintaining communication and correspondence with clients, lawyers, banks, and the Notary office
  • Prioritise daily workload, using effective time management
  • Ensuring the sale of the property is completed at the Notary office adhering to strict deadlines
  • Responsible for collating relevant legal property documents, liaising with the local Town Hall, Land Registry, local banks, and client's lawyer
  • Ensuring the sale of the property is completed at the Notary office adhering to strict deadlines
  • Assisting client with local authorities, obtaining appropriate licences and government documents
  • Prepare, proofread, and revise drafts of legal documents and contracts
  • Identifying possible objectives and potential problems within the completion process
  • Resolving and managing queries and complaints courteously and efficiently
  • Perform accurate legal research and analysis
  • Maintaining an in-depth knowledge of the purchase and sales process of properties in the local region.

Transport Solutions Deputy

Airsprung Beds Transport Solutions Deputy
Trowbridge
03.2016 - 10.2020
  • Efficiently managing a team of drivers and fleet of 30 vehicles
  • Responsible for all the dispatching, routing, and tracking of delivery vehicles
  • Ensuring company compliance of all transport policies, legislation, and procedures to do with tachograph and towing etc
  • Making sure that all transport fleet vehicles are properly maintained and serviced
  • Identifying operational issues, potential problems, and opportunities
  • Resolving and managing queries and complaints courteously and efficiently.
  • Responsible for all health and safety investigations.

Hotel Co-Manager

Queensberry Estates Ltd
Bath
02.2015 - 03.2016
  • Overseeing the daily management of the facility, ensuring all guests have a positive experience during their stay
  • Offering a warm and welcoming greeting to guests, checking guests in and out and assuring that all bills have been settled
  • Recruiting, training, and managing all aspects of staffing
  • Taking and maintaining bookings and keeping booking systems up to date
  • Assisting in maintaining regulatory standards in food and hygiene processes
  • Manage all food and beverage operations within budgeted guidelines and to the highest standard
  • Design menus, purchase goods and continuously making necessary improvements in accordance with customer demand
  • Maintaining accurate records for accounting purposes, stock control and food hygiene
  • Coordinating and reporting to the maintenance staff any problem or task, to maintain the property in perfect working condition and clean and tidy, including garden, pool, and car park areas
  • Coordinating with Housekeeper all laundry controls, cleaning and staffing to achieve the best result and cost effectiveness
  • Quality control checks, in order to ensure that the highest standards are maintained
  • Handling customer complaints and queries, address problems and troubleshoot accordingly
  • Set and achieve sales and profit targets
  • Promoting and marketing the business.

PA / Resort Coordinator / Leisure Centre Manager

Complex Management Services SL
Puerto del Carmen, Las Palmas
10.2001 - 01.2015


  • Maintaining high levels of customer care, with a particular focus on retaining existing clients
  • Conducting apartment / resort quality control checks, to ensure that the highest standards are maintained within the Service Level Agreement, liaising with housekeeper and Maintenance Manager
  • Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
  • Dealing with clients' queries and a wide range of client issues [including translating for clients at the hospital/police station]
  • Preparing and checking budgets and generating income; stock control and keeping records
  • Writing weekly, monthly, and quarterly reports, including contributing to the formulation of cash projections for senior management
  • Dealing with incoming emails and post and corresponding on behalf of the Resort Manager in accordance with company legislation
  • Organising and maintaining diaries and making appointments
  • Deputising for the Resort Manager, making decisions and delegating work to others in the Resort Manager's absence
  • Organising/hosting Welcome Meetings, arranging excursions and promoting car hire and other services
  • Other activities
  • Recruiting, training, and supervising staff, including managing staff rotas, holiday planning and dealing with staffing issues.

Education

6 Standard Grades & 3 Higher Grades -

Islay High School
/1989 - /1994

Skills


  • Reliable and trustworthy
  • Efficient, organised & self motivated
  • Attention to detail
  • Strong Communication
  • Thrives on a challenge

Languages

Spanish
Proficient (C2)
English
Proficient (C2)

TECHNICAL SKILLS

Key I.T Skills

  • MS Word
  • MS Excel
  • MS PowerPoint
  • Accounting Packages

Certification

Other Qualifications Attained:

OCR level 3 Certificate of Professional Competence for Transport Managers (Road Haulage - VRQ) WTTL Devizes Wil

Certificate: Communication Excellence (Reed Learning, London – May 2009).

Certificate: Fire Prevention, Protection, Extinction & Evacuation (Firecan Formacion, Las Palmas – Dec 2010).


Interests

In my spare time, I have a passion for experimenting with Fine Dining cooking and baking. I am also a keen ‘event's organiser'; I have planned several weddings and special events for family and friends.

References

References available upon request.

Timeline

Accounts administrator

Islay Estates Company
04.2024 - Current

Administration , Notary Department

Lanzarote Investments Real Estate
06.2021 - 03.2023

Transport Solutions Deputy

Airsprung Beds Transport Solutions Deputy
03.2016 - 10.2020

Hotel Co-Manager

Queensberry Estates Ltd
02.2015 - 03.2016

PA / Resort Coordinator / Leisure Centre Manager

Complex Management Services SL
10.2001 - 01.2015

6 Standard Grades & 3 Higher Grades -

Islay High School
/1989 - /1994

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Elizabeth Epps