Elizabeth Ellis
Crickhowell,Powys
Summary
Professional and approachable with a strong background in customer-facing and administrative roles, where I have developed excellent communication, organisation, and multitasking skills. I am experienced in managing enquiries, coordinating day-to-day activities, and supporting smooth operations in busy environments. I take pride in being reliable, detail-focused, and able to work collaboratively with others, ensuring tasks are completed efficiently and to a high standard.
Overview
38
38
years of professional experience
5
5
years of post-secondary education
Work history
Business Owner & Operations Manager (E-commerce)
Digital Online Solutions Ltd
Crickhowell, Powys
2020.01 - Current
- Developed and grew a successful equestrian e-commerce business, creating innovative products designed to enhance safety and visibility for riders and outdoor users.
- Led the full product lifecycle from concept through to manufacture, ensuring products are practical, high quality, and suited to real-world environments.
- Manage sample development, providing feedback, overseeing amendments, and completing final sign-off prior to production.
- Oversee operational and administrative aspects of the business, including coordinating suppliers, managing product development timelines, and supporting the smooth day-to-day running of the company.
- Manage financial administration, including invoicing and monitoring payments, working closely with the company accountant to ensure accurate business accounts and VAT returns, and maintaining well-organised financial records
- Lead website development and design, taking responsibility for user experience, content, and ongoing optimisation to support business performance.
- Monitor product performance and market trends to support informed decision-making and ongoing business growth.
- Ensure compliance with legal and regulatory requirements, maintaining accurate and organised business records.
Hotel Receptionist
Rectory Hotel /Abergavenny Hotel
Llangattock /Abergavenny, Powys/Monmouthshire
2023.04 - 2025.07
- Managed bookings and maintained accurate records using hotel management systems.
- Processed payments, updated customer accounts, and ensured accurate financial records.
- Reconciled daily takings, identifying and resolving discrepancies.
- Coordinated with housekeeping and maintenance teams to support smooth day-to-day operations.
- Handled guest enquiries and acted as a key point of contact, ensuring clear communication and a high standard of service.
Owner & Operations Manager – Coffee Shop & Bistro
Self Employed
Abergavenny, Monmouthshire
1996.05 - 2004.05
- Established and managed a new hospitality business, overseeing all operational and administrative functions.
- Organised and optimised daily operations to improve efficiency and ensure smooth service delivery.
- Managed budgeting, forecasting, and cost control to meet financial targets and maintain profitability.
- Maintained accurate records of purchasing, stock control, and business expenditure.
- Coordinated staffing levels, rotas, and recruitment to ensure effective team coverage aligned with demand.
- Trained and supported staff, ensuring clear communication of processes and consistent standards.
- Liaised with suppliers to manage ordering and maintain continuity of stock and services.
- Maintained high standards of presentation, compliance, and health and safety across the business.
- Engaged with customers, handling enquiries and supporting a positive and professional service environment.
- Built a strong and loyal customer base through consistent service quality and efficient business operations.
Veterinary Receptionist
Dudleys Veterinary Hospital ( Medivet)
Merthyr Tydfil, Mid Glamorgan
1987.11 - 1990.01
- Managed appointment scheduling for consultations, treatments, and procedures, ensuring efficient use of clinic resources.
- Maintained accurate patient records using clinic management systems, updating and monitoring information with a high level of attention to detail.
- Acted as a key point of contact, handling enquiries and coordinating communication between clients and clinical staff.
- Organised and maintained digital and manual filing systems, ensuring information was accurate and easily accessible.
- Communicated test results and relevant information to clients in line with clinical guidance.
- Supported smooth day-to-day operations by coordinating appointments, managing diaries, and handling incoming calls and messages.
- Maintained a professional and welcoming environment for clients and patients.
Education
GCSEs -
Stanwell Road Comprehensive
Penarth, The Vale of Glamorgan 1976.09 - 1981.07
Skills
- Good communication and interpersonal skills
- Professional and approachable manner
- Organised with good time management
- Reliable with attention to detail
- Customer service experience
- Experience supporting day-to-day operations
Languages
English
Native
Timeline
Hotel Receptionist
Rectory Hotel /Abergavenny Hotel
2023.04 - 2025.07
Business Owner & Operations Manager (E-commerce)
Digital Online Solutions Ltd
2020.01 - Current
Owner & Operations Manager – Coffee Shop & Bistro
Self Employed
1996.05 - 2004.05
Veterinary Receptionist
Dudleys Veterinary Hospital ( Medivet)
1987.11 - 1990.01
GCSEs -
Stanwell Road Comprehensive
1976.09 - 1981.07