Elizabeth Eapen

• Oversaw and coordinated application process of loan closings from enquiry to completion.
• Successfully closed 100+ loan applications annually, maintaining 95% approval rate via diligent credit analysis and risk management.
• Elevated customer retention by 20% by implementing personalized service strategies and optimizing customer relationship management.
• Provided customized credit solutions for families and small business owners, leading to increase in loan portfolios.
• Educated clients on loan products available to facilitate decision

making, describing complex terms in easy-to-understand.

• Analyzed customer history and financial reports to assess risk and creditworthiness.
• Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and RBI regulations.
• Optimized customer service communication by maintaining

accurate applicant records in company CRM.

• Met with applicants to collect information about personal histories ,current loans and income.
• Reviewed and submitted applications to management with

recommendations.

• Monitored activities for conformance with legal requirements, minimising exposure to risks.
• Maintained clear records of all compliance activities for audit purposes.
• Ensured company procedures met all relevant regulations by implementing rigorous checking systems.
• Responded to compliance-related queries, keeping up to date with changes to regulations.
• Prepared professional business correspondence to initiate or resolve regulatory actions and keep businesses informed.
• Collaborated with multi-disciplinary staff to instill culture-wide culture of accountability and compliance.

• Analysed financial statements to identify client viability and risk.
• Interviewed customers to assess current and projected financial positions.
• Documented client applications for personal, business and mortgage loans.
• Evaluated client credit check outcomes to provide complete financial advice.
• Prepared documentation on loan repayment feasibility at least 5 per day.
• Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
• Progressed legal action for overdue accounts.

• Educated customers about company products, services and special offers.
• Collaborated closely with sales team to ensure coordinated approach towards customers.
• Responded to customer queries, requests with friendly, knowledgeable service and support.
• Offered detailed product and service advice based on customer needs and requisitions.
• Maintained up-to-date knowledge on company policies, procedures and offerings for accurate information dissemination to customers.
• Kept records of all contact with clients using CRM system.
• Handled in-person, email and mailed correspondence.
• Answered 100+ telephone calls per day with professionalism.