Elizabeth Davies
Ludlow
Summary
Dedicated housing professional in delivering quality services to tenants and meeting the core business needs. A positive, professional and hard working attitude.
Building good relationships through effective communication with direct customer contact and colleague networking.
Overview
31
31
years of professional experience
Work history
Regional Housing Advisor
Dimensions UK
Theale, West Berkshire
11.2011 - Current
- Providing all Housing Management tasks, for tenants and business. Including service charge budget management and purchasing goods and services.
- Working knowledge of Housing Law and adhering to company policies.
- Rent systems, rent arrears and management of arrears in line with policy, meeting targets.
- Liaising with Housing Benefit and Universal Credit agencies and supporting tenants with claims. Signposting for personal benefit advice.
- Tenancy management sign ups, hand backs, property inspections and management of these. Including neighbour issues, hate crime related issues and ASB management work. Liaising with other agencies to assist where needed.
- Working with vulnerable adults who have learning disability and Autism who require support of varying levels and may present challenging behaviour.
- Adapting communication and approach to differing needs for tenant engagement and tenancy involvement.
- Property management, compliance and repairs issues.
- Advice to support managers and staff re how to maintain their properties well and who to contact to assist them.
- Staffing housing team telephone line and dealing with all queries.
- Attending team and departmental meetings and training days.
- Arranging regional tenant events and engagement with remote tenants via teams etc.
- Conversant in using rent systems and IT, Excel, Word, Outlook, Skype & Teams.
- Driving to regional area to properties.
- Following E-learning essential training in Health & safety, Data protection, Safeguarding Adults, Fire safety.
Accommodation Officer
Birmingham City Council
Birmingham, Warwickshire
09.2002 - 11.2011
- Housing citizens with mental health issues and forensic histories from rehabilitation and hospital settings.
- Risk assessing tenants for appropriate.
- Comprehensive knowledge of housing options available in area.
- Managing a scheme of supported housing services, regulated by BCC and addressing any training needs
- Direct work in resettling tenants and showing them potential accommodation.
- Attending case meetings and delayed discharge meetings.
- Liaising with housing providers and case workers.
- Benefit advice or signposting to services
- Meeting targets in resettlement service.
Assistant Manager
Birmingham City Council
Birmingham, Warwickshire
12.2000 - 09.2002
- Supervisory role in rehabilitation service for people with mental health issues, providing time lined service with daily living skills to enable increased coping and independence.
- Using client needs led approach, to support, allowing advocacy to needs and aspirations, within risk management process.
- Managing some behaviours which challenge.
- Recruitment process of staff, applications and interviews.
- Ensuring regulation is monitored and adhered to.
- Executed policies and procedures to align with audit requirements and regulations.
- Trained and mentored staff to perform best audit practices and improve quality standards.
- Attended training, team building days and organized team events.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Acting & Assistant Manager
St Mungos
London, Greater London
07.1996 - 12.2000
- Part of management team for Homeless tenants in general needs, supported and residential care services.
- Recruiting and training staff
- Managing service delivery to enable people to move to their own homes or enable more independence.
- Managing rent collection and rent account processes.
- Inducting and mentoring new staff and tenants.
- Risk management processes, for care and support plans.
- Health and safety management of service.
- Liaising with various teams internally and externally.
- Behaviour support management of tenants.
- Supporting staff to manage tenancies and licenses.
- Good understanding of homeless people and their needs once housing is in place.
- Positive approach to people, their histories and their ability to change.
Project Worker
St Mungo
London, Greater London
05.1995 - 07.1996
- Worked with individuals with complex challenges, including homelessness, unemployment, substance misuse and mental health needs to live safe, fulfilling lives.
- Enabled individuals to integrate into community by providing variety of supporting duties, including attending benefit agency appointments.
- Helped individuals to gain access to support by linking them with wider community resources.
- Developed independent living skills by delivering personal, physical and emotional care.
- Facilitated tenancy sustainment, using knowledge of benefit system to offer effective advice and guidance.
- Supported individuals in building social capital by re-engaging with education, training and positive activities.
- Maintained service satisfaction levels by establishing strong, positive relationships with individuals and their families.
- Ensured client confidence by promoting service in which individuals felt safe, valued and supported.
- Completed comprehensive needs and risk assessments to identify and define short-term objectives.
- Improved well being of individuals by planning and delivering fun and meaningful activities.
- Resolved tense and difficult situations with positive outcome, using de-escalation techniques or gained help to do this.
Assistant Housing Officer
BMT Agency
London, Greater London
09.1994 - 05.1995
- Assisted Housing Officers with work.
- Maintained robust complaint management system to help boost tenant satisfaction.
- Consistently met occupancy targets by facilitating property lettings and refurbishment.
- Minimized conflict when handling complaints and communications in stressful situations.
- Kept organized and up-to-date files to document managed properties.
- Maximized rental income by monitoring and managing rental arrears history in rent system
- Aided income department to minimize rent arrears and former tenant debt.
- Delivered reliable housing management service rented properties across Ealing London.
- Conducted periodic visits, reporting issues and incidents in line with procedure.
- Developed productive relationships with customers by delivering professional and courteous service.
- Owned timely completion of activities involving rent management, property maintenance and community development.
- Assisted with clerical tasks to aid report production and data management.
- Used active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.
Education
Foundation Degree in Science - Behavioral Sciences
University of Huddersfield
Huddersfield, KIR 09.1991 - 07/1994
BTEC National Diploma - Social Sciences
Shrewsbury College of Arts And Technology
Shrewsbury, SHR 09.1989 - 07/1991
O'levels - Biology, Maths & English language
Bridgnorth Endowed School
Bridgnorth, SHR 04.2001 - 07/1986
Skills
- Effective communicator
- Housing Management
- Tenant engagement experience
- Networking and Liaising with internal and external agents
- Working with vulnerable tenant group
- Project budgeting
- Solutions driven and open to new learning
- Supervising staff and property scheme
- Compliance requirements
- Group facilitator
Custom
Personal Information
Timeline
Regional Housing Advisor
Dimensions UK
11.2011 - Current
Accommodation Officer
Birmingham City Council
09.2002 - 11.2011
O'levels - Biology, Maths & English language
Bridgnorth Endowed School
04.2001 - 07/1986
Assistant Manager
Birmingham City Council
12.2000 - 09.2002
Acting & Assistant Manager
St Mungos
07.1996 - 12.2000
Project Worker
St Mungo
05.1995 - 07.1996
Assistant Housing Officer
BMT Agency
09.1994 - 05.1995
Foundation Degree in Science - Behavioral Sciences
University of Huddersfield
09.1991 - 07/1994
BTEC National Diploma - Social Sciences
Shrewsbury College of Arts And Technology
09.1989 - 07/1991
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