Elizabeth Curry
Stoke,staff
Summary
Dedicated hospitality professional with a strong focus on customer service excellence and a proven ability to build rapport with diverse clientele. Skilled in bill calculation accuracy, cash handling, and time management, ensuring seamless operations during opening and closing procedures. Adept at maintaining food safety standards and delivering courteous, positive interactions that enhance the dining experience. Committed to fostering a hospitality-focused environment while consistently exceeding customer expectations.
Overview
22
22
years of professional experience
14
14
years of post-secondary education
Work History
Dog Groomer
Outstanding Dog Behaviour
Stoke-on-Trent, Staffordshire
01.2018 - Current
- Resolved customer queries for enhanced service experience.
- Ensured animal's comfort by maintaining grooming salon cleanliness.
- Provided comprehensive dog grooming for increased repeat clientele.
- Assessed dog behaviour prior to grooming, reducing stress levels in animals.
- Upheld safety procedures to prevent accidents during grooming sessions.
- Tailored services according to dog's age, health condition-resulted in tailored care.
- Handled difficult or anxious dogs with patience and professionalism; promoted a positive environment.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Promoted business growth with high-quality pet styling services.
- Demonstrated expertise in breed-specific cuts, leading to satisfied customers.
- Managed inventory of grooming supplies, ensuring uninterrupted service provision.
- Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
- Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.
- Handle cash and card payments
Dog trainer
Outstanding Dog Behaviour
Stoke-on-Trent, Staffordshire
04.2014 - Current
- Handled difficult canine behaviours calmly ensuring no harm was inflicted upon self or others present during session.
- Provided advice to pet owners on nutrition, health and general care for holistic development of the pet.
- Minimised destructive behaviour in pets via activity-based distraction techniques.
- Created personalised training plans, resulting in tailored approach for each dog's needs.
- Utilised various tools like clickers, leashes and toys during trainings enhancing effectiveness of sessions.
- Conducted behavioural assessments for identifying specific training requirements.
- Improved communication between owners and pets through effective training methods.
- Delivered one-on-one training to dogs with behavioural issues for improved socialisation skills.
- Collaborated with veterinarians to ensure health considerations were incorporated into individualised training plans; resulted in optimal well-being of the animals.
- Employed interactive games as part of dog training activities providing a fun-filled experience for both owner and pet alike.
- Demonstrated dog grooming practices to pet owners, increasing their knowledge on maintaining hygiene standards at home.
- Enhanced dog obedience by implementing positive reinforcement techniques.
- Reduced aggressive behaviour in dogs by employing pacification strategies.
- Assisted with rescue dog rehabilitation, facilitating their reintegration into homes successfully.
- Dedicated Dog Trainer committed to helping pet owners safely and humanely control pet behaviour. Driven to improve owner and pet relationships by teaching new interacting methods. Expertly uses positive reinforcement, including clicker-training technique.
Waitress
Za Za Bazaar
Bristol
01.2012 - 11.2012
- Maintained clean and organised dining area for customer comfort.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Utilised professional communication skills to resolve customer complaints.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Delivered bills, collected cash or credit card payments and provided receipt to customers.
- Prepared tables for guests and reset tables between customers.
Bar staff member
The George Hotel
Stoke-on-Trent, Staffordshire
03.2011 - 11.2011
- Ensured customer satisfaction by providing excellent service.
- Provide a high standard service for weddings
- Helped train new staff members, leading to a more efficient restaurant team.
- Ensured cleanliness of dining area to maintain a comfortable environment.
- Set up tables for events, ensuring a smooth-running function.
- Polished cutlery and glassware, displaying attention to detail.
- Handled cash transactions accurately at end of meals ensuring no discrepancies occurred.
- Worked well under pressure during busy periods without compromising on service quality.
- Collaborated with kitchen staff for timely serving of meals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted in preparation of weddings and special functions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Bar staff member
The Mere Inn
Stoke-on-Trent, Staffordshire
01.2009 - 03.2011
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance.
- Assisted in training new staff, contributing to team efficiency.
- Handled cash transactions to ensure accurate accounting.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Welcomed guests with friendly conversation and fun atmosphere.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Responsible for banking and calculating staff wages
Bar staff member
The Ash Inn
Stoke-on-Trent, Staffordshire
01.2008 - 12.2009
- Liaised with kitchen staff for seamless service delivery.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Handled cash transactions to ensure accurate accounting.
- Maintained professional knowledge about various drink recipes and offerings.
- Ensured customer satisfaction by providing excellent service.
- Served customers to foster a friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Waitress
The Corner Pin
Stoke-on-Trent, Staffordshire
06.2003 - 11.2007
- Collaborated with kitchen staff to ensure order accuracy.
- Utilised professional communication skills to resolve customer complaints.
- Improved customer satisfaction by providing efficient and friendly service.
- Serve food and drink to customers
- Maintain high standards of cleanliness in the kitchen and restaurant
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
Dog Behaviour Practitioner Diploma - Dog Training
British College of Canine Studies
Stoke-on-Trent 12.2012 - 06.2014
Foundation Degree in Art - Art
Burslem College
Stoke-on-Trent 09.2003 - 06.2004
GCSEs - Maths
Maryhill High School
Stoke-on-Trent 09.1997 - 05.2003
GCSEs - English
Maryhill High School
Stoke-on-Trent 09.1997 - 06.2003
Skills
- Bill calculation accuracy
- Food safety understanding
- Time management
- Customer rapport building
- Hospitality-Focused mindset
- Customer service
- Cash handling
- Food serving
- Opening and closing procedures
- Outstanding customer service
- Courteous
- Positive and approachable
Accomplishments
I have been recognised as one of the top 3 dog trainers in Stoke-on-Trent for the last 5 years
Affiliations
- Love the outdoors and nature. Especially with my dog
- I do weight training and Pilates regularly to keep fit and healthy
- I don't go a day without listening to music, I can also play the piano, trumpet and drums
Timeline
Dog Groomer
Outstanding Dog Behaviour
01.2018 - Current
Dog trainer
Outstanding Dog Behaviour
04.2014 - Current
Dog Behaviour Practitioner Diploma - Dog Training
British College of Canine Studies
12.2012 - 06.2014
Waitress
Za Za Bazaar
01.2012 - 11.2012
Bar staff member
The George Hotel
03.2011 - 11.2011
Bar staff member
The Mere Inn
01.2009 - 03.2011
Bar staff member
The Ash Inn
01.2008 - 12.2009
Foundation Degree in Art - Art
Burslem College
09.2003 - 06.2004
Waitress
The Corner Pin
06.2003 - 11.2007
GCSEs - Maths
Maryhill High School
09.1997 - 05.2003
GCSEs - English
Maryhill High School
09.1997 - 06.2003
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